Some of our customers have experienced an issue where MediaShout will lock up and crash at the very end of a video file.  This most often happens when playing MP4 files.  In nearly all cases this problem is due to the computer attempting to use a codec that is not compatible with the DirectX process we are using to create the Main Display output.

If you have the K-Lite Codec Pack installed, here are the steps to resolve the issue:

1. Close MediaShout.
2. Make sure that you have the latest version of Quicktime installed.
3. Go to Start > All Programs > K-Lite Codec Pack > Tools > Codec Tweak Tool.
4. Select the Manage source filters button (This assumes that you have K-Lite version 7.20 installed).
5. Make sure that MP4 and MOV are set to use the MediaLooks QT Source setting.
6. Run MediaShout and test to see if the problem is resolved.

If you do not have K-Lite installed, try the following steps:

1. Close MediaShout.
2. Make sure that you have the latest version of Quicktime installed.
3. Go to Control Panel > Programs and Features.
4. Select MediaShout 4, then right-click on it and select Change (or click the Change button at the top).
5. Select Repair when you are offered the option to choose what to do, then continue until the repair is finished.
6. Run MediaShout and test to see if the problem is resolved.

If these instructions fail to resolve the issue, please call our customer care department at 866-857-1292 and one of our techs will be glad to assist with troubleshooting this issue.