NOTE:  We recommend that you make a back up copy of the entire My Shout folder before uninstalling MediaShout.  This is where MediaShout installs the song database, Bible databases, templates, and user settings. DO NOT DELETE THE MY SHOUT FOLDER.  (The My Shout folder should be in either the C:\Documents and Settings\All Users folder in XP, or the C:\Users\Public folder in Vista or Win 7 if the installation has been done with default settings.)

1.  Make sure MediaShout is closed.

2.  Uninstall MediaShout 4.  (Go to Start > Control Panel > Add/Remove Programs (in XP), or Programs and Features (in Vista or 7)

3.  Search for and remove the following file if it exists: MediaShout 4.ini  (In Vista, use Advanced Search, check the box for “Include non-indexed, hidden, and system files”, and set Location to ‘Local Disk C:\ ; In Win7 you only need to make sure you are viewing disk C:\  and then use the search box in the upper right corner of the window; be sure to allow the search to continue until it is finished as there may be multiple copies of the file.)

4.  Download, install and open the latest version of Ccleaner.

5.  In CCleaner, select Tools and make sure there are no references to MediaShout there.  If there are, uninstall them from there.

6.  Go to the Registry tool, leave all of the boxes checked, and select Scan For Issues.  When the scan is finished, you need to Fix All Selected Issues.  Be sure to save a backup of the registry when prompted.  (It may be necessary to run the Registry tool multiple times to clear the majority of the problems from the registry.)

7.  Reboot the computer.

8. Download the most recent update to MediaShout v4(you may need to scroll down a little), and reinstall MediaShout.  If you chose to delete the My Shout folder for any reason, you will need to download and install the latest FULL installer for v4.  Note:  Do not reinstall from a v4 installation disk because the version of MediaShout on the disk is very likely to be older than the version available for download.

9. Open the program and test for successful operation.