Upon firing the queue, It itermittantly, jumps pages

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Nov 28, 2017
Anna Michael wrote
Upon firing the queue, It itermittantly, jumps pages often skips one or more pages. Happens with both the PF key and remote.
Anyone have any ideas why?
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3 Answers
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Nov 28, 2017
Ryan Zeeck agent wrote
Anna,

What version of MediaShout are you running? Also, can you explain a bit further what the "PF" key is? If this is a programmable remote, we suggest programming the Forward key to be F9 and the Previous key to be F7.

If this is just a normal USB Remote, we will need to go into the Settings of MediaShout to adjust this. This can be found in MediaShout 6 by going to Settings > General Settings > Remote. Here, in the top right corner, you will have the option to choose a selection for Hardward/USB remote. It sounds like the choice you need is Page Up/Page Down, but go through each option until you find the one that works properly for you.

If you need assistance with this, feel free to give us a call! 866.857.1292

Thanks and God Bless,

Ryan Zeeck
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Dec 03, 2017
Anna Michael wrote
Us old timers call it a "programmed function key"... I'm using the latest update of MS. I changed the scroll script to "Keep Cue at the top".
It seemed to work ok today.

Thanks for the feedback..
Anna
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Dec 05, 2017
Ryan Zeeck agent wrote
Anna,

Oh, I see! In that case, you can go to the Settings Tab and General Settings. Then, go to the Remote tab. Here, you can adjust the Hardware/USB Remote drop-down list. Go through this list one by one, testing each time to see if it works properly. Once you find the one that works, you can leave it set that way and it should allow your Remote and your "PF" key to work properly!

Note: When testing, make sure you are looking at your Main Screen at the front of your Sanctuary. If you are looking at the Viewers or Editor within MediaShout, it can be a bit deceiving.

If you need some help with this, please give our Support Team a call. 866.857.1292

Thanks and God Bless,

Ryan Zeeck