Meidashout Crashes on Startup

Nov 22, 2017
Ryois wrote
So starting today Mediashout would open, ask for registration or continue using the trial. When I click continue it would open the splash then Windows Error Reporting will say that Mediashout has crashed. I did what this KB tells you to do, https://support.mediashout.com/539990-Crashing-andor-Freezing-Issues-in-MediaShout-6. My drivers for NVIDIA GTX 1070 are up to date with 388.31, I do not have Intel Integrated HD graphics. Windows manual update shows that there are no updates. The resolution is matching what I had before this started being an issue: 1920x1080 for main display and 2560x1600 for control display. I know my GPU can handle up to 4K screens while driving even more demanding tasks than Mediashout. I reinstalled the codecs.
Info: Windows 10 x64 Home 1709, Mediashout v6 B65, NVIDIA Driver version 23.21.13.8831
Please help!
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3 Answers
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Nov 22, 2017
Adam DuBose agent wrote
There could be something corrupted in the script. The solution would be to delete the Registry for MediaShout. To do this, follow this path: Computer\HKEY_CURRENT_USER\Software\MediaComplete\MediaShout 6.

First, right-click on the MediaShout 6 folder and Export it to your Desktop -- call it something like "V6-BU"

Second, right-click on the MediaShout 6 folder and Delete it.

Restart your computer and launch MediaShout. Please let me know if this helps or if you would prefer to have a tech remote in to your computer to handle it. For an appointment for a call, go to www.mediashout.com/schedule.

Have a blessed day!
Adam
Nov 22, 2017
Ryois wrote
I tried this and it worked! Thanks! Waiting until I can activate.
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Nov 22, 2017
Adam DuBose agent wrote
Call me when you're ready! I'm at x301.