Thanks for reaching out. Text from Word documents, Google Docs, and things like that have presented some weird formatting issues for us in the past. The way they make their text is different than how MediaShout's is created and bringing text from them may initially cause some strange formatting.
I have gotten in the habit of creating a "Notepad" on the desktop and copying my text from Word/Google Docs into that first and then from the Notepad into the program, as that allows the formatting that makes it insert into the program in odd ways disappear. I'd recommend that as a workaround for this issue!
Let me know if you have any further questions! Thanks and God bless.