Remote Controller

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Jul 28, 2019
Timothy Booker wrote
I have added the controller to MS7, and it shows up in the Settings. (for reference, it is a Kensington laser presentation remote) Clicking the buttons on the remote, however, does not advance the screens. Is there another place where I need to let MS7 know I am using a controller, or is there a specific remote controller I need to use with Mediashout?
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5 Answers
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Jul 29, 2019
Ben Wagner agent wrote
Hey Timothy,

I'm sorry to hear that you're experiencing issues with this. What Keyboard commands does your remote send? At the moment only left/right arrow is accepted in the program. Though there is an update coming soon that will add up/down and pageup/pagedown.

Thanks for the patience, and let me know about the keyboard commands. God bless.
Jul 30, 2019
Timothy Booker wrote
Thanks for your response. As near as I can tell, it is not responding to any commands. It recognizes the remote, but it does not advance at all when firing a presentation using any button on the remote.
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Jul 31, 2019
Ben Wagner agent wrote
That's so interesting. Thanks for the information.

What I would like to check just to narrow down the issue is the "keyboard" itself. Can you fire something to the screen and hit the "F7 and F9" keys to advance the program, and see if that works?

Thanks Timothy!
Aug 01, 2019
Timothy Booker wrote
F7 and F9 work fine, with no issues, as does a wireless mouse with programmable buttons, (programmed to F9.)
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Aug 02, 2019
Ryan Zeeck agent wrote
Timothy,

Thanks for checking that for us. Can you go to www.Keyboardtester.com and Launch the Tester to see which keys your remote is firing?

Once this Tester is launched, hit the forward and back buttons on your remote and you'll see the keys light up on the on screen keyboard. This will tell you what keys are being fired.

Let us know what that shows.

Thanks,

-Ryan