Mediashout 7 crashing on startup

Hey Steve!

Yes, if you could use that link that Stu sent to get us the Crash Log, that would be most helpful!

Also, please double check to make sure you are on 7.2 (Help > About). If you aren't, you can download that fresh from our site www.mediashout.com/download

Thanks,

-Ryan

Hey Steve,

Great, thanks so much for that log. Could you also send me the Script File (Ryan@MediaShout.com)?

And, as a test, if you open a new script and save it, does it do the same thing?

Thanks again,

-Ryan

Steve,

Just to be sure, at this point, you cannot even open MediaShout?

Can you send me the original script that started this issue?

-Ryan

Thanks for emailing me about this. We'll get to the bottom of it and get back to you!

God Bless!

-Ryan

Hey there. I'm so very sorry about the trouble you're having. I will pass this log on to our developers. We typically look for a log from the MediaShout application itself, which can easily be found by using the retriever file attached. If you could send us that log after a crash, and your system specs, to support@mediashout.com, we can file it for you. We are expecting a huge update in the next week or two that will hopefully put an end to this and other issues.

I believe so, thank you. The formatting looks a little different in a Word doc, but reviewing the content, I think that's it. Can you also advise your system specs, and if you have a script that it was happening on, send a link to that as well? At this point, I *believe* it would be something we just need to wait until the next update comes out next week or so (we are hoping but cannot promise if there are delays), because that's a complete code refactoring. Then revisit and see if you still have the issue. All that to say- I wouldn't want you to spend TOO much time gathering info until we confirm if you still have the issue after the next update.

Thanks for sending us the info. We will be sure to look into it. Build 7.2.5.1431 resolves almost every single crashing issue, but there are maybe 1-2 more random ones we see occasionally, mainly during editing. For the most part this has been almost always on an OLD script created in the previous builds, so the first thing I'd try is making sure you're starting a clean new script to avoid any possibility of those issues surfacing still. Thanks for taking the time to do this.

As a note- I just reviewed your recent update to the ticket we have going, and it sounds like it has to be something system specific as that behavior is not something we're seeing ANYWHERE else on this current build. Ryan will begin/continue working with you and Dale on that ticket. Thanks!

You know, you may even try to see if the behavior is different on your own fresh new script and not the samples.. I personally created those sample scripts on a pre-release build of the program, and just created fresh new ones after this newest build was released. They will be implemented for our next update I believe. I didn't encounter any issues with them, although I did see some odd things with the samples that were included that I had already built.

Gotcha. Yes, that's definitely something that's an isolated issue, but also hopefully will mean we can get to the bottom of it. We'll leave it to that ticket for now. Thank you for your patience and understanding.