MediaShout 6 (Windows) User Forum

This is where User can post questions and get help from other users.

MS6 Default Bible Font Size

When I create a new default Bible template, everything saves except the font size. I save a cue the way I want it as the default, then restart MS. Background, alignment, font style, everything is saved, but it always reverts back to size 22 font (I want 32). Suggestions? Hey Katrina! When you change the Font Size to size 22, put your cursor into the middle of the text and then click Apply to Cue (next to the Font Size and Style). What sometimes happens is after you change the Font Size, your cu...

thumbnails for video files

In an older version of MS you used to be able to play back a video file and capture a moment to use as a thumbnail for the cue. I have a video file of a slideshow that starts with several seconds of black so the cue is black in the script. Is there a way to set a thumbnail in v.6? Hey Sal! There sure is. The key is to first get selected on that video within the middle Inline Editor. To do this, I usually try clicking on the very edge of the editing area to avoid the Text box and to select th...

Stage Display - Displaying Messages

Hi, I am trying to come up with the best way to use the Stage Display to send an "eye-catching" message to the Worship Leader or Pastor at the front of the church. I have been experimenting with doing a PowerPoint or video with bright yellow Blinking Text on a black background with a message such as "don't forget Kid's Church" or Don't forget the Offering". I don't want the congregation to see the message. Is this possible to achieve or is this the best way to get a similar message on the Sta...

How do you get support's attention for a Ver 6 problem that isn't being addressed?

Ticket UEF-XVYHW-917
not commented yet

close without saving?

is it possible to close an open script without saving it or exiting the program? I have occasionally had more than one script open for comparison. Hey Lee, Yes, you can click the Red X next to the Script Name to close it out. This is found above the Script Area on the left side of MediaShout. When you click this X it will ask if you want to save it (if it wasn't already saved). You can click No if you don't want to save this script. Let me know if I am misunderstanding what you are trying to ...

How to use Ver 5 databases in Ver 6?

Just as stated

Lyric Reporting

When I run the report it is always blank. I set calendar parameters. Am I missing something? A setting outside of this window? Thank you!! Hey Kristal! I did some testing with this on my side. Can you tell me what Dates you have set in the From: and To: fields? I found that if it is over 4 weeks or so, it won't show any results. Narrow it down to just a few weeks and you should get something to show. If not, please let me know! God Bless! -Ryan

Is there a way to change the QuickQue

I was just wondering if it is possible to change the quickque images? I would like to add our church logo as one of the quickques. Any help would be greatly appreciated. Thanks I think you can right click on the cue to edit. Then drag and drop the picture you want. Save and return to script. Stu I just tried to drag and drop. No go. Use the change background instead. Stu Hey Jason! Yes, Stu is exactly right! You can drag and drop an existing cue from the script area on the left side of MediaS...

PowerPoint not playing well with new install

We are in the process of replacing our media PC. It is a clean install of Win 10 Pro, MediaShout 6 (currently in trail while I get the bugs worked out before going live) and Office 2010. This is the same as our current PC except moving from Win 7 to 10 and newer hardware. I have copied the My Shout and MediaComplete folders from the existing PC to keep my current library and bibles. The issue I am currently stuck on is that pptx files, when fired, open PowerPoint in the taskbar. Sometimes it wil...

Can't get Transition: Cut to work

Since the most recent update to MediaShout, the transition has defaulted to dissolve between cues. However, if I want to change it back to "Cut", it doesn't work. It dissolves like normal. I've tried setting the dissolve time to "0" which seems to cause it to go back to 3 for some reason. Is anyone else experiencing this issue? Again, this is only between cues - not pages. I am able to set it to "Cut" and MediaShout saves this setting, but in practice, when you fire it - it does not cut. Hey ...

Announcement loop reversion

Good morning, all, Has anybody else run into trouble with announcements reverting to prior versions? When I edit an existing announcement (for example, we announce birthdays/anniversaries which change week to week), I have to close MS completely and re-open in order for the changes to be saved (regardless of whether or not I hit 'save' after editing). This works about 80% of the time but now and then it'll still revert, even after saving the edit, saving the script, closing MS and re-opening. - ...

Song Select Not Working

We're not sure what happened but our link to Song Select stopped working. We are no longer able to try and reconnect it (yes, the subscription is active) and when we do, we get a popup window with this error... "Your authentication token was not valid, is missing, already used, or expired. Try going back to the site you were on and connecting to SongSelect again" I've searched the Internet, Song Select site and forums and I'm not finding anything. Any suggestions? We've reinstalled Media ...

Export Song Library as a printed document

Under Ver. 5 there was a simple process to export the song Lib as a printed Doc. In the new version ver. 6 it is not clear how that process is Our song leader uses this doc from time to time to clean-up the song Lib. I would be happy to help you. You can go to the insert lyric button, then click a song in the song list and press Control + A to select all songs. Then right click any of the selected, and click Export Lyrics. Then change the export format to "Text .txt files." Thanks for the quic...

Space bar does not advance to next lyric

When using the space bar to display pages, all works well. When the space bar is pressed at the end of a lyric, the first page of a 'random' lyric in the script is displayed - not the following lyric. I need to manually select the first page of the next lyric in the script before tapping the space bar to advance through the lyric. I am using the latest build. Any suggestions to remedy the issue would be appreciated. David. Hey David, This is very strange. MediaShout is setup so you can just hit...

Importing Animation into Mediashout 6

Is there a way to import animated power point slides into Mediashout Mike, There is the option to simply Insert a Slideshow as opposed to Importing it. This allows all transitions/animations to be carried over. The only caveat is that this requires a specific version of PowerPoint to work consistently. The versions that work are PowerPoint 2010 and 2016 Pro Plus. If you have either of these programs installed on the computer that will run the presentation, you should be able to Insert your Pow...

Lyric Time Triggers

We use time Triggers on all of our lyrics. (Found a Bug). If you make a mistake when entering your time trigger and trying to clear the playback grid to restart it only clears the grid not the last slide that was displayed so when you restart it starts at last slide. You have to shut MediaShout down or delete lyric and re-enter to start entering the time triggers again. For example, if you start recording your time triggers and get to the third screen and make a mistake then cleare the playback ...

Stage display latency

Not a question but a discovery. Using the Control, Main and Stage displays with stage mirroring main I ran into the stage display being 1-2 seconds behind the main. Here's the thing, if you start the script and then choose <edit stage> and restart the script (without selecting <stop> first), the latency reduces to 1/2 second or less. If you need too, you can then select <edit main> and restart (again without using <stop>). The lag is still significantly reduced. I am curi...

Mediashout Crashing

We have very rarely been able to make it through a service without mediashout crashing. support has not been any help they just keep telling me to reinstall the codec pack even though I have done this multiple times. I have done everything I can think of I have reinstalled everything we even got a new computer i7, 16GB RAM, 512GB NVMe SSD, GTX 1050TI with the last update it deleted a good portion of our lyrics database luckily I have backups. Now when it crashes it is getting stuck as a system p...

Printing service sheet

Long ago there used to be a Word macro for printing a service sheet from Mediashout. Sometimes useful for members of the congregation who cannot see the screens. I haven't used it for a while, and since then, both Word and Mediashout have changed a lot. Is there still a facility to print the words of a service? Unfortunately, the only print of the MediaShout is a thumbnail view, not the text. We are hoping to expand that capability in the near future.

Keep getting "Recover new media" upon start up.

How can I get a clean startup? Hey Pervy, So that I don't miscommunicate, can you give me the reason for wanting a startup and what you are wanting specifically? I'll be happy to help! I keep getting "recover new script on the ribbon. See file attached Hi Pervy, I don't see anything attached. II I tried to do a cut and paste, but I guess the attachments did not attach. I will send you photos tomorrow from my cell phone.. Pervy Wilson Hi Pervy, I haven't received anything from you ye...