Sharing violation in MediaShout 5

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Aug 22, 2017
Fran Gast wrote
I get these 2 error messages upon closing MediaShout 5:

Encountered a sharing violation while accessing C:\ProgramData\MediaComplete\MediaShout5\Bible.dat.
and
Encountered a sharing violation while accessing C:\ProgramData\MediaComplete\MediaShout5\Lyric.dat.

How do I fix this?
Thanks!
Reply
14 Answers
Aug 23, 2017
Adam DuBose agent wrote
Hey Fran,

To remove those messages upon closing, follow this path: C-drive > ProgramData > MediaComplete > MediaShout 5. Remove the items that end with ".dat" -- particularly the Lyric.dat and bible.dat and you will not have that message.

I hope this helps!
Aug 24, 2017
Fran Gast wrote
AWESOME! Thanks!
Aug 24, 2017
Adam DuBose agent wrote
Thanks for the update. I'm glad I was able to help. I will mark this as solved, so no need to respond unless you are still in need of assistance.

In a day or so, you will receive a survey. If you found our service to be timely, responsive, and helpful, please feel free to give this ticket 5 stars and let us know how we did! If your review is lower than 5 stars, please reach out to us before reviewing so that we can do everything in our power to make sure that you are fully satisfied. Our heart at MediaShout is to serve you as you serve the church.

Thanks and God Bless
Oct 04 (7 months ago)
The Point Community Church wrote
I removed the .dat files and delete them and then they are back again. Any suggestions?
Oct 04 (7 months ago)
The Point Community Church wrote
They stay away until I click on a cue. then when I close they are back when I close and check again.
Oct 10 (7 months ago)
Ryan Zeeck agent wrote
Hey Diane,

The .dat files should come back, that is not an issue. We only need to remove them if they become an issue.

Let me know if you are still having trouble!

God Bless!

-Ryan
Jan 25 (3 months ago)
The Point Community Church wrote
they do keep coming back. i delete them and they come back again.
Jan 25 (3 months ago)
Ryan Zeeck agent wrote
Does the Sharing Violation Error keep coming back? Or, do the files? The files should return. The Error should not.

Thanks,

-Ryan
Jan 27 (3 months ago)
The Point Community Church wrote
The sharing violation does come back every time.
Jan 29 (3 months ago)
Ryan Zeeck agent wrote
Oh, interesting. That shouldn't be. Did they go away for any period of time? If so, go in there and delete those .dat files again.

Thanks,

-Ryan
Jan 30 (3 months ago)
The Point Community Church wrote
They stayed away until the next time mediashout was closed then were back.
Jan 30 (3 months ago)
Ryan Zeeck agent wrote
Strange. We have a couple options: You can continue deleting the .dat files. You can ignore them (they don't cause any harm, just annoying). Or, you can join our Plus Membership (www.mediashout.com/plus) for phone support so we can dig into this and see why that is going on.

Let me know how you'd like to proceed.

Thanks,

-Ryan
Jan 31 (3 months ago)
The Point Community Church wrote
You know Ryan when we purchased Mediashout 5. It was free to get help. I think it is a disgrace that after spending the money for the product we now have to pay to get it fixed. It causes Mediashout to crash on occasion. So it does hurt. Our church will never buy another one of your products!
Feb 01 (3 months ago)
Ryan Zeeck agent wrote
I understand. MediaShout 5 was released back in 2013 and we just ended the Free Support for MediaShout 5 last year. We supported MediaShout 5 for the better part of 5 years. I apologize for your frustration.

The Sharing Violation Messages should not cause a crash. Usually, they only come up after you have already closed the program. If this is not the case, please let me know when they show up.

Again, I'm sorry for the inconvenience and frustration this has caused. I hope I am able to help further.

God Bless!

-Ryan