Stage display latency

Feb 16, 2018
George Murray wrote
Not a question but a discovery. Using the Control, Main and Stage displays with stage mirroring main I ran into the stage display being 1-2 seconds behind the main. Here's the thing, if you start the script and then choose <edit stage> and restart the script (without selecting <stop> first), the latency reduces to 1/2 second or less. If you need too, you can then select <edit main> and restart (again without using <stop>). The lag is still significantly reduced. I am curious to know if this will work on other setups. Therein lies the question.
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11 Answers
Feb 19, 2018
John Phillips agent wrote
George,

I have tested the issue and this is what I found.

1. Open a Script in 3 screen mode.
2. Select Stage Mirrors Main By Default from the Settings Tab.
Note: There will always be a slight delay, but at this point the Lag is about 1/10 of a second.
3. Choose Edit Stage and restart the script without selecting Stop All OR Edit Main.
Note, At this point, the lag has actually increased on my system to about 1/2 a second.
4. While still on Edit Stage, restarting the script takes me back to the original 1/10 delay.
5. Clicking Edit Main and restarting the script makes no change. Still at 1/10 delay.
Feb 20, 2018
George Murray wrote
Odd. All this started when I had one script where the stage display was one to two seconds behind. Selecting stage display on the control screen then the black triangle start button cut the delay to 1/10 of a second. I have one computer at home and one at church -- same results on both. All my other scripts have a 1/2 delay and doing this cuts that to 1/10 of a second. One other piece of information: during the choir anthem the main screen has a background loop and the stage display the choir lyrics. In this setup the lyric pages have always changed instantaneously. Who knows. Anyway it works for me, and you can store it away for someone else to try if the delay is too significant. Thanks for responding.
Feb 20, 2018
John Phillips agent wrote
If the Script was built in a different version, or is a Script that is modified on a regular basis and re-saved or "Saved As", it could be the cause. I have see old Scripts and reused Scripts display some real odd behavior.

So if it is only this one or select few Scripts, this is most likely the cause.
Nov 16 (6 months ago)
Stu Jackson wrote
I have been playing with the latency issue as well, and find that hitting the edit stage and back again works well. One issue I did find was that the "auto scroll" quit working and was grayed out on the settings screen. Switching scripts and back again corrected the issue. Am I doing something wrong, or ???
Nov 16 (6 months ago)
Ryan Zeeck agent wrote
Hey Stu,

That is very interesting.. I cannot think of a reason why the Auto Scroll option would become grayed out and quit working. Can you verify that you have updated to the latest 6.3.80?

I will do some testing here on my side to see if this can be replicated. I'll let you know my results.

Thanks,

-Ryan
Nov 16 (6 months ago)
Stu Jackson wrote
I do have 6.3.80. After more testing (as noted above), I think it may be operator error. I was not totally moving out of the edit window on my tests. Sorry for the confusion. Loving the software!
Nov 16 (6 months ago)
Ryan Zeeck agent wrote
Hey Stu,

No worries! Thanks for the update! I'm glad you are loving it!

Please let us know if you ever have any other questions or run into any other issues.

God Bless!

-Ryan
Jan 17 (3 months ago)
Brandon Marek wrote
I have a similar but different question. We just bought a video card to have three monitor on our I Mac so that we can have a stage display for our back wall. I am sad to say that everything works fine on the computer side but not on the propresenter side. Everything is flawless until we open pro presenter. If I have stage display off then playing media/videos/motion backgrounds they all work fine. However, as soon as I open stage display (we tried over four different monitors and cables trying to trouble shoot) all media becomes very slow and choppy. totally unplayable. Please Help!

Jan 18 (3 months ago)
Ryan Zeeck agent wrote
Hey Brandon!

I just want to make sure we are all on the same page here.. This is a MediaShout Forum. Are you using MediaShout or are you using ProPresenter?

If you are indeed using MediaShout, let me know and I'd be happy to help!

Otherwise, you may want to copy/paste your question into ProPresenter's Forum to get a proper response.

Thanks!

-Ryan
Feb 22 (2 months ago)
Secretary wrote
We've noticed a huge delay in time when switching slides. I've tried the tip of choosing Edit Stage, closing the script, opening the script and choosing Edit Main. After playing around, I got this to work one time with a very noticeable increase in the speed at which slide switched. But when I tried again multiple times, the huge delay returned and I haven't been able to replicate the faster results.

I read John Phillips post of 2/20 ("If the Script was built in a different version, or is a Script that is modified on a regular basis and re-saved or "Saved As", it could be the cause. I have see old Scripts and reused Scripts display some real odd behavior") and am wondering if this is my issue. But I ask, why would MediaShout scripts not be reusable. It would increase my workload immensely if I couldn't edit and reuse scripts.
Feb 22 (2 months ago)
Ryan Zeeck agent wrote
Hey!

When we noticed a delay, the first thing we check is the Screen Resolution you are using. Follow this article to make sure you are running at a good resolution. https://support.mediashout.com/808569-Setting-Up-Screens-in-MediaShout-Version-6-Windows--Mac

We recommend building a new script from scratch at least once a month. If you don't do this, the probability of something getting carried over is pretty high. We have seen this cause issues in the past so we want to make sure to build a new script every so often.

I hope this helps!

-Ryan