Installation of Microsoft Visual C++ update failed

Aug 23, 2017
Brian LaValley wrote
I started a new installation. The popup informed me that Visual C++ needed to be installed and I pressed the button to go ahead and install. The next popup stated that that install failed. Do I continue or does this need to be fixed?
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7 Answers
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Aug 23, 2017
Ryan Zeeck agent wrote
Brian,

Not to worry! Here is a link that explains this whole situation: https://support.mediashout.com/957916-C-Error-when-installing-MediaShout-6

Please let me know if you have any further questions!

Thanks,

Ryan Zeeck
Aug 23, 2017
Brian LaValley wrote
Great thanks.
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Oct 28, 2017
Will Grant wrote
Ryan, I'm a software developer and my company has found Advanced Installer by Caphyon as well as InstallBuilder by BitRock to be a fantastic alternatives to InstallShield. Just passing along some [hopefully] helpful and friendly advice.
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Oct 30, 2017
Ryan Zeeck agent wrote
Brian,

Thank you! That is awesome information. I am going to pass this ticket along to our Quality Assurance Manager (John Phillips) to make sure this idea gets passed up the line.

Thanks again,

Ryan Zeeck
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Nov 01, 2017
Ben Wagner agent wrote
Will,

Thanks for the suggestions. I have passed them on to the developer for further investigation.
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Dec 04, 2017
Beverly E wrote
I had this same problem but it was reporting an error for "Microsoft Visual C++ 2010 Redistributable Package (x86) " If MediaShout requires the 2012 library I would think it would not be trying to update the 2010 library. After fiddling around with trying to manually update the package (couldn't do so because the one available on microsoft.com was OLDER than the one we have), I proceeded with the update to version 6.2.66, ignoring the error message. These kinds of things make for bumpy upgrading. Isn't there a way for you to program around these issues to give smoother installs/upgrades? Thanks in advance.
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Dec 05, 2017
Ben Wagner agent wrote
Beverly,

MediaShout uses multiple versions of Visual C++ for different features in the software. This is why it tries to install what it needs. Unfortunately, when these versions are already installed, it will sometimes on some systems give you the message that they appear to have failed. Rest assured that clicking "Yes" is the proper response and you should not run into any issues.