Intel Workaround Question

Dec 05, 2018
Mark wrote
We already spent money on a small form factor PC to run MS6. We were unaware of the issues with the Intel HD cards.
We have scaling issues of course and have found a few ways to work around it, but it is very annoying.

My question is does anyone have a suggestion on how to supplement the PC we already have to work with MS6. External video cards seem to be expensive and it's not possible to add a card in this box.
My initial thought would be to use a USB>HDMI adapter, would this potentially work or is that still going to go through the Intel GPU?

thanks for your help
3 Answers
Dec 06, 2018
David May agent wrote
I would be happy to help you every way possible. I'm so sorry for the situation. Unfortunately there's not really any way around it besides optimizing your scripts down to basically just solid color/black backgrounds and avoiding video content, and using the lowest resolution possible for your presentation screens. There's no real way to add a dedicated graphics unit to it I'm afraid. The adapters like the USB to HDMI are tied directly into the graphics processing on the Intel graphics and we recommend avoiding those even on systems that do have dedicated graphics, as they always pull from the integrated.
Dec 06, 2018
Mark wrote
ok, thanks for your input.
Oddly enough, we might have found a way that it works. Originally the Control monitor was a 1600x900 native monitor and the Main displays were 1080p, and every time we started up, the Main display would be off center and scaled wrong, we had to play with windows settings to make it work every time we started MS.

We put a 1080p monitor on the Control display and it SEEMS like having both resolutions for both displays match might have allowed us to work without issues. Now MS starts up and displays correctly on both. Time will tell, but so far this is the only time it has not messed up by doing this.

Thanks for your help.
Dec 10, 2018
David May agent wrote
I'm with you. That can definitely simplify things, and maybe the different connections are playing into it. Keep us posted if we can offer any other advice or help. Thanks!