is anyone pleased with media shout 6?

Mar 25, 2018
Stephen Butler wrote
I had to upgrade from 4 to 6 and found this program non intuitive, unresponsive and a royal pain in the but even after 60 plus days of use. Problems galore
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30 Answers
Mar 25, 2018
Graham Kinsley wrote
For the record, my experience of MS6 is very good, it far outstrips previous versions.

The trick in learning about MS6 when coming from previous versions, I found, was to completely forget how you did things in previous versions and come to MS6 with no baggage from previous versions, it's easier to pick up that way. I did take some time to realise this, but once I did, it all made sense.

Best wishes.
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Mar 26, 2018
Ryan Zeeck agent wrote
Stephen,

Thanks for your comment. I am sorry to hear that MediaShout was unresponsive and not very easy to use. Is there something specific I may be able to help with?

As Graham said, it does take some getting used to. Our focus with MediaShout 6 was to make the program easier to use. This, in turn, changed the way the program looks quite drastically. Because of this, it makes it difficult for User's from older versions to learn the new version.

I would love to spend a little time with you to go through some of the biggest frustrations and obstacles.

Let me know if this is something that you would like to take advantage of.

Thanks,

Ryan Zeeck
Mar 27, 2018
pcoboh wrote
Stephen, I can concur with you that MS 6 is quite the different animal. We finally upgraded from MS 2.5 in October 2017. It has taken five months for me to get a good feel for how to make things work pretty smoothly. I'm still learning new tricks each time I work with it, and know you will too, given the chance/patience. One last thing: I would take Ryan's offer and sit with him or another support person for a bit. They are SO helpful and willing to help. Good luck!
Apr 01, 2018
Paul wrote
Hi Stephen, I too have found MediaShout 6 a real pain. We upgraded from the last release of MediaShout 5.

Version 6 killed off several things that we regularly used, and provided no meaningful alternatives.

For example, our song-leaders sometimes go with either of two possible following pages in a cue - the following page, or some other (e.g. continuing on to the bridge, or going back to the verse). In preparation for this, we would select (click on) the alternative - in the example, the verse. Then, if the singer started into the bridge, we would hit the space bar; if they jumped back to the verse, we would hit the Enter key. There is no equivalent in MediaShout 6 that I have found - you have to use the mouse to display the alternative (which is not necessarily in view).

Another feature I regularly used and loved was typing the cue number (or sub-number, or both) - e.g. "24" to jump to cue 24, or ".5" to jump to the fifth page of the current cue, or "22.3" to jump directly to the third page of cue 22. Now, queues don't even have numbers. Again, I haven't found any practical alternative.

In summary, I think the total elimination of keyboard shortcuts (apart from Space) is a desparately bad move.

The other thing I *hate* is the lack of retention of view context. Consider when I have two scripts open in separate tabs, with the current selected and displayed cue being multiple page heights of cues down the list on the current tab. I then switch to the other tab - perhaps to edit something that will be displayed later. Then, I switch back to the first tab - the view is now right at the top of the list. The selected item is still the same, but I have to scroll down the list to return to my previous viewing position. Personally, I can't see that as any form of improvement or "more intuitive".

I have also encountered terrible behaviour in the "in-place" cue editors. If I click into the text in a cue and then delete something, or press Enter to insert a line-break, sometimes (it seems to have some pattern, but I have not yet fully understood it), the insert point (the cursor) jumps to the top of the page. Therefore, clicking into the cue, pressing enter and then typing something sometimes puts the new text where you clicked, and sometimes at the top of the page!

Again, following some kind of pattern that I have still not been able to fathom, if I click into a text queue, perform some editing (most commonly, pasting some text) then highlight some text in the page and attempt to apply an alignment (such as "centred"), sometimes the alignment is applied to the first line of the page instead of the selected text. I have found that, by performing a few meaningless clicks and selects between the paste and the selection of the actual text I want to align, the alignment is reliably performed on the correct text. I don't find this particularly intuitive or "easier to use".

A similar issue to the issue described above with view context occurs when a page in a cue is deleted or pasted - the view jumps to the top of the list of pages, although the selection is still at the location of the change made. Further, when a page is deleted, the content of the cue editor often doesn't reload - the content of the deleted page is still displayed. Taken together with the view context issue, this can mislead you into thinking that you did not actually hit delete (as in, the "Delete" key on the keyboard), which has several times led to the operator hitting delete again, and so deleting a page that was not intended to be deleted.

While MediaShout 5 had some horror issues with its editor, that was the only regularly encountered problem with that version. Now, I just hate using MediaShout, unless I can simply compose a script by dragging in some existing cues - no editing required. If I need to create a new cue, for example, for a new song that we are about to start using, I shudder in anticipation of the frustration that lies ahead.

So Ryan, if you are interested in giving some advice on these issues, I would be happy to receive it.
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Apr 02, 2018
Ryan Zeeck agent wrote
Hey Paul,

I would be happy to try and help with as many of these as I can!

- I would suggest looking into on of the Workspaces that came with the program. They can be found under the Settings tab. Try the No Editor Workspace. This will remove the Inline Editor and give you that entire middle area for your Pages. This will allow you to see the majority (or sometimes the entirety) of the song you are singing.

- We did have Hot Keys in MediaShout 6, but we realized that there were some things that still needed to be worked out. We hope to bring this back into a later build of MediaShout 6. I will mention this to the Team to see where we are on this.

- Yeah, going back and forth between Scripts automatically takes you to the top. I have noticed this as an inconvenience as well. If you don't mind, could you look to see if this has been added as a Feature Request? If not, would you mind adding it? https://support.mediashout.com/688355-Feature-Requests

- Yes, this is something within MediaShout 6's Text Editor. We are looking to revamp this Text Editor for future builds and versions of MediaShout 6. Until that time, we have to keep an eye on the cursor to see exactly where it goes when going from page to page.

- I haven't seen this issue on my side. I would suggest applying a new Template to the cue and then try to make your changes. I have also found it helpful in the past to click outside of the text box and then back in to allow the changes to be rendered. I will look into this a bit further to see if this can be replicated.

- This can be resolved by going to Settings > General Settings > Script and setting Scroll Script To... Only When Necessary. This will tell MediaShout to only move the cue's/pages when absolutely necessary (when it is going off of the screen). You can also look at turning Auto Scroll off completely. This is found under the Settings tab of MediaShout 6.

I hope that you find this helpful. We will continue to build up the program and make it better and better with each build. We know it isn't perfect at this time, but we do feel that it is very stable and works consistently. I will pass these along to our Team to make sure that we are aware of these and that they are being worked on.

Also, if needed, here is a link to Submit a Bug Report. Use this if you feel like you stumbled across a bug in the program: https://support.mediashout.com/848988-Submit-a-Bug-for-MediaShout-6-Windows

Thank you so much for the information that you have provided.

God Bless.

Ryan Zeeck

Apr 15, 2018
Sound Booth wrote
Like everybody else I basically had to forget what I learned with previous versions, but once I got over the hump I have loved it. I can build presentations so much faster and editing on the fly is so much easier. We have a pastor that regularly goes off script so being able to adapt is a necessity. The only complaint I have about 6 is the announcement loops. While it is easier to have multiple loops, managing them and throwing a cue in at the last moment is a bit of a pain. This was where 5 shined. Managing announcements in 5 was a breeze.
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Apr 16, 2018
Ryan Zeeck agent wrote
Thanks for that information! Yeah, I have heard that before. MediaShout has a lot of changes in it, that definitely makes it more difficult to upgrade from previous versions. I am glad that you find it much easier!!

You are absolutely right about the Announcement Loops section. If you are looking to add an announcement on the fly, it would be best to add it directly into your script in the proper section. Then, it can be fired along with the rest of the script. I agree that the Announcement Loop function should allow this. We hope to focus on this in the future.

Let me know if there is anything further I may be able to help with.

God Bless,

Ryan
Apr 23, 2018
Paul wrote
Hi Ryan,

We already use the Workspaces feature, but find that switching between workspaces takes too many clicks when we are busy - we often need to edit a script (so needing the editor), but also frequently need to handle scripts having multiple pages. We tend to use a Workspace we created called "Minimal Edit", that gives us a small editor, but dedicates most of the screen to the pages of the script.

This is all exacerbated by the fact that we are currently in temporary accommodation, and therefore obliged to use a notebook computer. As the screen is not full HD, our working area is painfully small, making v6 even more problemmatic for us...
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Apr 24, 2018
Ryan Zeeck agent wrote
Hey Paul,

Ah, I see. Yes, I would look into getting a separate Desktop Monitor that is at least 22"-24". This will give you a nice large space to work with inside of MediaShout. Then, you should be able to use your Minimal Edit Workspace and have even more space!

Please let me know if there is anything further I can help with moving forward.

Thanks!

Ryan

Aug 02, 2018
Sherrie wrote
I would love to use the 'sections' option to put all of our sermon cues in a group. Is there any progress in making that work? Currently if we use a section MediaShout crashes every time you advance cues in that section.
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Aug 03, 2018
Ryan Zeeck agent wrote
Sherrie,

Unfortunately, this is an issue that is still being worked on. We hope to have this resolved on one of the next builds that we release. Keep an eye on the Change Logs when we release new builds to see what has been fixed!

I apologize for the inconvenience that this has created.

-Ryan Zeeck
Oct 28, 2018
Dmitriy Madzhitov wrote
Same here. I learned ver 4 first. Loved it except the text editing in cue. Had so much hope for ver 5. Ver 5 was such a fiasco so I will not even talk about it. So ver 6 was such an improvement over ver 5 so I liked it. AT first impression. Ver 6 had a lot of bugs and issues. It came a long way to the way it is so it is Ok for me for now. Still have some bugs that shoudn't even been there. Still needs ergonomic improvement and more of control of work spaces. But I have hope it will evolve into something really intuitive, easy to use and stable, fast acting.

Mine started to work so slow it feels like Windows 95 on 286 PC. And I have i7-7700 CPU, 32GB ram, SSD, 2 dedicated graphic cards. Any updates to optimize performance any time soon?
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Oct 31, 2018
Ryan Zeeck agent wrote
Hey Dmitriy,

Sorry for the late response, I was out of the office.

I hear what you're saying regarding v4, v5, and v6. I agree, MediaShout 6 has improved over time and has become more stable. At this time, it is at a very stable point. Can you tell me what types of performance issues you are seeing?

All of that looks good except the 2 dedicated graphics cards. No days, the video cards are powerful enough to run off of one alone. When we try to run off of two separate video cards, we are forcing them to talk to each other and work together. Sometimes that works ok, other times they fight and have issues. That could be part of the issue.

Let me know what you are seeing and we can go from there.

Thanks,

-Ryan
Oct 31, 2018
Dmitriy Madzhitov wrote
Hi Ryan,
The reason I use 2 GPUs is that we have 2 projectors (stage and backstage) and we use VGA ports on both of them (to rewire them to HDMI will be very difficult dur to the fact of how wire are hidden in the structure), the other 2 control monitors use DVI ports. That's why we have what we have. There were no problems with performance so far, I built PC a year ago and it only runs MediaShout on Sundays, antivirus software is up to date and other software have no performance issues. No malware present in system or parasite software as well.
I think I will try to reinstall MediaShout to see if that will fix it. I only wander about one thing. When we were upgrading form Ver 4 to ver 5 and ver 6 in order to save time I carried over the song database with all formatting. And I also notice that it was taking too much time to insert lyrics because it was taking too long just to open dialog window due to 3,000 songs in library. After I cleaned it from songs we did not not use in last 3 years that problem went away.
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Nov 01, 2018
Ryan Zeeck agent wrote
Hey Dmitriy,

I see. Still, we would like to see you get an adapter to be able to connect both VGA cables to one card. Or, look for a different card that has two VGA outputs (it is unlikely that you will find one, however), OR you can look for one with 2 DisplayPort outputs. These can easily be adapted to use VGA. https://www.amazon.com/DisplayPort-VGA-Adapter-Active-1080p/dp/B003V4TV8O

Transferring the DB up multiple versions could be part of the problem. If you wanted, you could export the Song Library as a .txt file, delete it, and then re-import it in fresh. This would remove any weirdness that may have come over during the transfer. Just make sure that you have your Default Lyric Template setup before you do this to make sure that it sets them up the way you like them to be.

I hope this helps!

-Ryan
Nov 17, 2018
Avlhumc wrote
So far, I am not pleased with MS6. Besides being very slow, it is buggy with lots of program failures resulting in restarts.

If it worked pretty well, I'd invest in learning the differences. But I can't get it to work long enough and quickly enough to get through the simplest task of building a presentation.
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Nov 19, 2018
Ryan Zeeck agent wrote
Hi!

When are you seeing your issues? Is it random? Or, when you play something specific like a Video or a PowerPoint? MediaShout 6 is EXTREMELY stable. It definitely seems like you are running into some system specific issues as the majority of our User's are not experiencing this.

Can you check your System Specs to make sure they meet our Requirements? www.mediashout.com/download

Reach out to me directly and I'd be happy to look into the issues that you seem to be having: Ryan@MediaShout.com

Thanks again!

-Ryan
Nov 19, 2018
Avlhumc wrote
Hi Ryan,

Yes our system has much higher specs than the requirement.

I did download and install the update Saturday night. Not sure if that impacted the performance or not. We did get through services on Sunday with only 1 embarrassing glitch, and that was human error, seemingly.

Still evaluating. Lots of changes.
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Nov 20, 2018
Ryan Zeeck agent wrote
Great.

Thanks for the update. If you don't mind, let's just continue this conversation on One Forum instead of 3 different ones.

Thanks!

-Ryan
Jun 23, 2019
Adonis wrote
Do you know where I could find passcodes for 6 as I grew fond of it and 5 support is no longer available. Do they still sell pass codes for 6?
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Jun 24, 2019
Ryan Zeeck agent wrote
Adonis,

We don't currently sell Licenses for MediaShout 6 for Windows. We only sell MediaShout 7 licenses. If you haven't already purchased a MediaShout 6 license, you will need to make the jump up to MediaShout 7.

Thanks,

-Ryan
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Jul 15, 2019
Jeff Webber wrote
I have been very pleased with V6 but VERY disappointed with V7. Why do you no longer support V6 when it isn't even a year old yet?
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Jul 16, 2019
Ryan Zeeck agent wrote
Hey Jeff!

We do still support MediaShout 6. Absolutely. We just no longer sell the Licenses for MediaShout 6 for Windows. When a new version comes out, we stop selling the previous version and move on to the new one.

Do you own a MediaShout 6 License currently?

Thanks,

-Ryan
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Oct 02, 2019
John WhoDat Clements wrote
We went from MS4 to MS6 at my church and I have not been happy with the extra steps I have to do when inserting my song library. When we went from 2 to 4 all I had to do was import the library and they imported in stanza order all I had to do was add the blanks, adjust the font size and spacing. MS6 didn't do that. So now I have to go threw each song and arrange the stanzas. In MS6 for some reason the font size 28 is missing so I have to manually type in 28 hit the delete button once because it tries to put 288 instead and press enter before I hit apply to que. As far as double spacing I have to click on each individual stanza in order to complete this action. On MS4 I only had to do this once and it changed the whole que. As far as the box size I have not found anything that lets you set the size on all songs at once. I have to do each song individually and it is very time consuming. I do love the appearance of MS6 and ease of creating a que. I have also watched all the how to videos hoping not to have to many problems. One thing I will add is we did go from using a PC to a MAC or I should say the powers that be made that change without my knowledge. I'm still using the MS4 on my PC till I get everything straight on MS6 it's just been a slow process.
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Oct 04, 2019
Ryan Zeeck agent wrote
Hey John,

I'm sorry to hear about the issues and frustrations that you've had with MediaShout 6.

Can you tell me the steps that you do to add the double spacing to each stanza?

For Lyrics, when you adjust the text box on one stanza, it should adjust it on all stanza's for that lyric. Are you seeing something different?

Let me know the answers to those questions and maybe I can help with a few things (Ryan@MediaShout.com).

Thanks,

-Ryan
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Oct 04, 2019
John WhoDat Clements wrote
Ryan for some reason it doesn't adjust for all stanzas. When I click on the first staza and hit the drop box and select double space then hit apply to cue it only changes the stanza I'm working on. I then have to click on each stanza (one at a time) hit the drop box select double space then hit apply to cue. Now when I change the font size it will change it for the entire cue but for some reason it will not do that for changing the spacing. Yes when I do adjust the text box on one stanza it does adjust it on all of them but I have to do this adjustment on each individual song. I just wish there was somewhere in the lyric settings that would allow me to adjust the box for all songs.
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Oct 04, 2019
Ryan Zeeck agent wrote
John,

I just tested it on my system and it worked perfectly. Can you confirm that you are on 6.3.80? And, does this happen with every song? Or just certain ones? While selected in that text box, can you right-click and go to Objects to make sure Main Text is checked (this tells us if you are in a Main Text box or another Independent box that may have been inserted)?

Once you make the adjustment for the text box size on on song, save that to your Template (go to the Templates Tab and choose Save Template). This will update your current Template to have that Text Box size and everything.

Thanks,

-Ryan
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Feb 21, 2020
Chris Raisin wrote
I have found MediaShout 6 to be a great improvement on previous versions. It soes take a bit of getting used to, and for advanced scripts it is certainly tricky even for advanced users. Once you understand how it all fits together you will find it a powerful tool for presentations. All those who are having performance issues should look at their hardware (i.e. the computer) first and optimize all its operations. Usually problems in memory on a PC lead to "lagging" response by MediaShout. Also operations running in the background (e.g. backup, virus checks, defragging etc.) are hidden from the operator.
Unless you require a connection to the Internet during services (always risky) it is best to disconnect from any Internet connection, since programs sometimes auto-update behind the scenes. The only annoying thing I sometimes find is Windows Notifications appearing sometimes on the main cosole (not an overhead), usually remains from the last Internet connection/update of windows.
All in all, though, V6 is a great improvement and out Church is delighted to have upgraded.
Apr 20 (11 months ago)
Darla Snow wrote
I have had so many problems with MediaShout 6, we now don't even bother with it. We have to use version 5. Here's the laundry list:

1. It won't load unless you turn it on and off and on and off and on and off.....
2. When it does load, I can't load lyrics since Feb 29! So much for lyric reporting now to CCLI.
3. Every time I ask for help I'm told, "I don't know why this happens...." Neither do I! This is why I'm asking.....
4. I have updated the graphics card every week for 2 years....I have reinstalled the Codec's all the time....It works for a minute then, then it doesn't
5. Never did figure out announcements....was told by Mediashout support that I shouldn't use this feature!

I certainly do not want to spend anymore money...no one want's to use it at our church...I would love it if just once, someone out there could give me an answer that fixes any of the above problems. I'm afraid to reinstall let me know if it's possible without making more problems for ourselves.
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Apr 22 (11 months ago)
Brandon Hadley agent wrote
Hi Darla,
Thank you for writing. I am sorry that you are experiencing issues. Most of what you are reporting are not issues that we hear about often. Would you please jump on live chat tomorrow and ask for me? I'd like to help guide you. Thanks and God bless.