I would be happy to help you. The program when it released and especially now after a few additions is ready in the eyes of a lot of people-- in the sense that it does everything they need to do, and even fixes problems they've had and offers things they've been waiting on and are anxious to use that V6 didn't have, or were improvements over V6. For those people, the new version IS certainly $249 better. ($249 is the standard upgrade price, not $299). At this point, all the features that MOST users need are certainly there.
For others who need very specific features in V6 that are not in V7, it does make sense to wait to upgrade. For those who may have jumped the gun and upgraded and not realized that something didn't work the way they thought, etc, we are very flexible. We appreciate our users and would never want anyone to feel punished for investing in what we are excited to make available as an upgrade. As a standard policy, when you pay to move up at upgrade price (which is about half of full price for a license), it does trade in the old license for the new one, yes. But if a user contacts us and we need to allow them to install the old version again, we will likely override the system and allow that. We have always been the kind of company that stands with customers and serves their unique needs. We're not a large corporation who sticks to strict policies that hurts our users.
We are working very hard to make MediaShout 7 the best presentation software available from anyone from the most basic to the most advanced user. Some things are still in the works, but it's definitely not a beta program. We do have a page with "coming soon" features that are still being worked on, but these are just features that are to be added in updates, etc. Honestly, we have always constantly added new features and consider that an advantage, not a disadvantage, when it comes to making something available that's already good, but continuing to improve it and add things based on user request and user feedback. The best thing for the program in terms of it growing to suit many users needs is actually the request of actual users, and that has accelerated and expanded what we've been able to do so far!
I am definitely sorry for any inconvenience or frustration you've experienced, and would love to have you contact me directly if you want to dialogue about specific things I can go to the developers with as far as feedback, etc. My contact is david (at) mediashout.com.