Media Shout 7 won't save

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Dec 23 (33 days ago)
Lloyd Dooley wrote
I've had several occasions where MS7 would not save the script. After rebooting the computer the save feature will work again. Anyone else having this issue and any idea what could cause it.
I've attached a screen shot with the error message.
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2 Answers
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Dec 23 (33 days ago)
Lloyd Dooley wrote
It just did it again. After rebooting I was saving the script after every change that I made. When it wouldn't save I thought I would try to save it as a different named file. It saved the script under the new name, but there were not any backgrounds saved in it.
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Dec 24 (32 days ago)
Ben Wagner agent wrote
Hey Lloyd.

I'm sorry you're running into this issue! To be honest, we have seen this from time to time, and in the majority of these cases, I've believed them to be linked with the media files like your backgrounds, pictures, or videos added to it.

Specifically older videos, 4K pictures or videos, or pictures running at 32-bit rates. These all seem to cause strange issues that MediaShout has a hard time saving which is why it will occasionally work, but occasionally will not as well. If you'd like to, feel free to email the working save file, and the non-working save file to support@mediashout.com so we can do some testing with these programs!

Thanks!

-Ben Wagner, Customer Support Representative.