Jan 01, 2019
Stu Jackson
wrote
I have created a script of (for simplicity sake) 6 slides and have set the time to 10 seconds each. This will play my announcements and return to the top and repeat until stopped. I have also added a background sound file to play across all the script slides. This all works well, with the exception of the "Fade Out". I have set the "Mark & Play" to end just prior to the last slide (say 55 seconds). It will NOT fade but rather just stop at that point.
The fade works as advertised if it is within the script slide time, but as soon as you leave the first slide, the fade out is gone.
Any thoughts?
The fade works as advertised if it is within the script slide time, but as soon as you leave the first slide, the fade out is gone.
Any thoughts?
Reply
4 Answers
Jan 02, 2019
Ryan Zeeck
agent
wrote
Hey Stu,
Thanks for posting this question. I am still looking into this from our Chat last week.
I will get back to you once we have determined whether or not this is a Bug or if something else is going on!
God Bless!
-Ryan
Thanks for posting this question. I am still looking into this from our Chat last week.
I will get back to you once we have determined whether or not this is a Bug or if something else is going on!
God Bless!
-Ryan
Jan 02, 2019
Stu Jackson
wrote
Thanks Ryan! I thought I had it resolved, but alas.. Nothing I could do to make it work. Thanks again for looking into it for us. It's not a big issue, but rather annoying :)
- Stu
- Stu
Jan 22, 2019
Ryan Zeeck
agent
wrote
Hey Stu,
Sorry for the delay. I wanted to take the time and do some testing with this issue to see if I could nail down the cause.
It does seem to be affected by the Mark Out point that we are applying. I will be passing this on to the Team in the hopes that we can get this resolved on one of the next updates.
In the meantime, do you have the ability to shorten the file outside of MediaShout before you bring it in? That way, we can leave the Out point as it is. That should help with this issue.
I hope this helps!
-Ryan
Sorry for the delay. I wanted to take the time and do some testing with this issue to see if I could nail down the cause.
It does seem to be affected by the Mark Out point that we are applying. I will be passing this on to the Team in the hopes that we can get this resolved on one of the next updates.
In the meantime, do you have the ability to shorten the file outside of MediaShout before you bring it in? That way, we can leave the Out point as it is. That should help with this issue.
I hope this helps!
-Ryan
Jan 27, 2019
Stu Jackson
wrote
Thanks Ryan. Yes, I can trim the audio file itself if needed. We'll work around it until a fix is implemented.
Stu
Stu