Apr 12 (3 months ago)
Jesse
wrote
We are in the process of replacing our media PC. It is a clean install of Win 10 Pro, MediaShout 6 (currently in trail while I get the bugs worked out before going live) and Office 2010. This is the same as our current PC except moving from Win 7 to 10 and newer hardware. I have copied the My Shout and MediaComplete folders from the existing PC to keep my current library and bibles. The issue I am currently stuck on is that pptx files, when fired, open PowerPoint in the taskbar. Sometimes it will show on the projection screen other times the slideshow can only be seen by hovering over the PP icon in the taskbar to see that its playing. But every time the slideshow is done and I move to the next cue the projector screen is either black or shows the background of the previous cue and doesn't change to match the currently fired cue. Has anyone had this issue or know of a fix? Any help would be appreciated. Thanks.
Reply
9 Answers
Apr 13 (3 months ago)
Stu Jackson
wrote
Hi Jesse, I'm no expert by any means, but have played a little with the PP thing while learning MS6. Are you doing a (insert elements) import, or slide show. I have not used the import, just slideshow. That seems to work fine and maintains any animation (as I recall). I have noticed that if PP is open, strange things will happen. Insure you have closed it out prior to booting up MS6. Hope this helps some...<br />
-Stu
Apr 13 (3 months ago)
Jesse
wrote
Thanks for the lead. With your suggestions I have tried a few different methods now. Insert-Slideshow, leads to PP opening and causing both MS6 and PP to eventually crash or PP media not displaying and then not being able to move onto the next cue. On our previous system we also used drag and drop to insert PP into the show, this leads to the same result as an Insert-Slideshow. Insert-Import Slideshow, from the quick testing I've done, seems to be working but I loose the timed loop settings we have on our pre-service slides. I've got that sort of figured out with the additional steps to edit cue options and change to a timed advance and then adding a script control to make it loop. I'd like to still find a fix so we can continue to drag and drop pptx files and not have to retrain the volunteers.<br />
-Jesse
Apr 15 (3 months ago)
Ryan Zeeck
agent
wrote
Hey Jesse,<br />
<br />
Quick question: Did you move Office 2010 onto the new computer also? Or, is there another version on this new computer? If it is another version, that is likely the issue. Also, please make sure that PowerPoint 2010 is the only version of PowerPoint installed on this computer (remove any Viewers as well).<br />
<br />
Let me know what version you have and we can go from there.<br />
<br />
P.S. Thanks for jumping in on that Stu! We appreciate you!<br />
<br />
Thanks,<br />
<br />
-Ryan
Apr 16 (3 months ago)
Jesse
wrote
i was able to swing into church today and check on things. The new install of Office 2010 is ver. 14.0.7228.5001 (64 bit). The existing Office 2010 is ver. 14.0.7180.5002 (64 bit). They are the same edition, I used existing key to activate new install. No other editions or viewers have been installed on this PC. <br />
-Jesse
Apr 17 (3 months ago)
Ryan Zeeck
agent
wrote
Hey Jesse,<br />
<br />
In that case, the next step is to reinstall/repair Microsoft Office 2010. When doing the re-installation, make sure that you select any and all Features to be installed. This is required to run PowerPoints through other programs.<br />
<br />
That is really the only other thing that could be causing this type of issue.<br />
<br />
Let me know your results when you get done with that.<br />
<br />
Thanks!<br />
<br />
-Ryan
Apr 17 (3 months ago)
Jesse
wrote
Ryan,<br />
<br />
I enabled everything I could in Office, including items like Outlook and Access that I originally didn't install. No luck. I also ran a repair on the install with the same results, PP still opens when I fire a pptx that has been inserted.<br />
<br />
-Jesse
Apr 18 (3 months ago)
Ryan Zeeck
agent
wrote
Hey Jesse,<br />
<br />
At this point, it may be worth it to reach out to Microsoft to see if they can be of some assistance. As you can tell, this is a PowerPoint issue and not necessarily a MediaShout issue. It SHOULD work, but you never know with the way Microsoft does updates and things.<br />
<br />
Feel free to email us at Support@MediaShout.com if you get any information from Microsoft of this issue.<br />
<br />
Thanks!<br />
<br />
-Ryan
Apr 25 (2 months ago)
Jesse
wrote
Ryan,<br />
<br />
No resolution yet, so I decided to start over from scratch with only the minimum software installed.<br />
<br />
Formatted the drive<br />
Installed Win 10 Pro <br />
Installed mobo drivers<br />
Installed Office 2010<br />
Installed MS6 - during install 20 windows popped up saying that .net framework 3.5 was required, but the install didn't pause and completed before i could download it<br />
PP issue still present<br />
<br />
Started from scratch again, but this time before installing MS6 I installed the latest .net which is 4.8<br />
During the MS6 install the same .net 3.5 popup opened 20 windows<br />
<br />
I have run out of time and patience for today and will try again when I have some additional free time.<br />
<br />
-Jesse
Apr 26 (2 months ago)
Ryan Zeeck
agent
wrote
Hey Jesse! <br />
<br />
Have you done a Google Search on the .NET 3.5? I think that is the version that MediaShout 6 actually uses. It sounds like its saying it isn't installed or there is an issue with it. <br />
<br />
I would try installing/reinstalling that and let's see what that does for you.<br />
<br />
Let me know if you could!<br />
<br />
Thanks,<br />
<br />
-Ryan