Powerpoint Issue

Sep 04, 2018
Sam Lee wrote
Hi there,

We recently upgraded our computer to a more powerful one and are using Media Shout 5 still. One problem that we are coming across is that every time we switch from a lyric slide to a powerpoint slide and then try to switch back to a lyric slide, the screen goes black and nothing will make it go back to the lyric slides. The only we can do is exit out of the program and start it again and then we can click on a lyric slide to continue. We tried using Media Shout 6 trial version and there isn't the same problem with the same workflow. Can anyone advise on a solution?

I've checked to make sure that the output settings on the powerpoint presentation is set to secondary monitor but doesn't seem to make a difference.
3 Answers
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Sep 04, 2018
Ben Wagner agent wrote

What's happening is PowerPoint is no letting go of the screen. If you play a video that also has audio after a PowerPoint cue, you will actually hear the audio which means the video is playing, but PowerPoint has not released the screen. We commonly see this with the newer versions of Office and why it works correctly in V6 is puzzling. The only thing that I can think of is, in V6 you may have used the "Import" option which converts the slides into images and creates a multi-page Media Cue. To test, simply open one of the scripts you created in V5 in V6 to see if you get the same behavior.
Sep 05, 2018
Sam Lee wrote
Thanks for the response. I've used the same scripts from V5 and V6 so it's not because I imported it as images...I don't know what the issue is but I'm thinking of upgrading to V6. Does anyone know if V7 is due to release any time soon?
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Sep 06, 2018
MediaShout Support agent wrote
I would be happy to help you. We don't have any information on when MediaShout 7 could come out at this point-- it is still in the dream stages with our developers at this point. It could be another year or two is the general consensus, unless something changes and happens faster. However, either way it would make sense to move to version 6 since 5 is not supported anymore, and the upgrade to 7 from 6 in the future will definitely offer a better deal for you (upgrades from one version number to another are normally HALF OFF, whereas purchasing 7 from 5 will most likely be full price. So basically skipping a version doesn't usually save any money, it's just like paying half now and half when it comes time for MediaShout 7.