Mac 6 Update?

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Feb 05 (8 months ago)
Bruce Anschutz wrote
While I feel the Mac 6 version is more stable and easier to use than the Windows version, it has been a very long time since there has been any type of update to the program. When can we see an update to allow use under Catalina (which I have held back on updating to) and how long before Version 7? Seems like the Mac people are always left behind - why?
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9 Answers
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Feb 06 (8 months ago)
MediaShout Support agent wrote
Hey Bruce! Thanks for your attention on this. Both the Windows and Mac versions of MediaShout 6 were on Build 80, until we had to issue the recent update to Build 81 per license server changes. Since MediaShout 7 is out, we didn't plan on doing any more updates for V6 on Mac or Windows either, unless it was a necessity for them to run, like the 81 update was. Now that Catalina has also introduced issues that we didn't plan for, we are considering how to allocate funds and development time to circle back and get V6 for Mac up to speed with it. We are a VERY small team and run a very small development program as well, as we keep costs as low as possible to continue serving our users well but not increasing the price to the point where our software isn't affordable. But this means we sometimes have to do a balancing act with our development funds and development priority. We are about to begin work on a Version 7 for Mac that we are really excited about- because it's going to be designed for Mac people, by Mac people- not a "cheap" conversion of a Windows program where you can tell it wasn't really meant to be at home on a Mac. But the timeframe will probably be at least a year before it is ready for release. As far as why it wasn't released at the same time as the Windows program, it boils down to the same as I was talking about above with development resources. We didn't want to go into a ton of debt to pay for both to be developed at the same time, so we chose to release Windows first and use that boost to speed up developing the Mac side. While we definitely don't want Mac users to feel left behind, it's the best we could reasonably do, and in looking at our EXISTING user base, it's made up of probably 85% Windows and 15% Mac, so it made sense to do that one first. But with Version 7 for Mac, we are going to be pushing to grow that Mac user base and get it looking more like 50/50 going forward. As a Mac user myself, that's my vision!
Feb 25 (7 months ago)
Simon Roscoe wrote
Thanks for your reply to Bruce. I have the same concerns as him and do feel that we Mac users are being left behind, so much so that I was looking at dumping the Mac and reverting to PC/Windows platform. I understand the financial constraints on your business but really look forward to Mac 6 being upgraded. Being able to use Keynote presentations without dropping out of MediaShout and being able to run video feeds as background or seamlessly without having to re-route the video feed so losing MS. Unless I can do that and just don’t know.
Thanks for your hard work and great support.
Simon
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Feb 25 (7 months ago)
MediaShout Support agent wrote
Thanks so much for your input. We are working hard to ensure full compatibility with MediaShout 6 for Mac and the most current OS, and resolve any outstanding issues. However, there will not be any new features added to Version 6. We are going into development for MediaShout 7 for Mac at this point. It will have the same features as the Windows version, and hopefully even more, as we are continually adding to the framework that is MediaShout 7 now. I'm not sure what the interaction will be with Keynote, but I can definitely put in a feature request early that we try to implement something like that. I know that on the Windows side it has been super difficult to work with Powerpoints, and it is ultimately not as large a priority since MediaShout is a full service presentation software itself, but we are aware of the need and will continue to do whatever we can. Regarding live video, there are features now to do that, but they may have issues according to what I'm currently seeing. It is honestly a bit hit or miss on both Mac or Windows and we do NOT recommend using that feature for a full IMAG setup or full length of your service video stream. It was really only intended for quick moments like baptisms or one off ocassions where you need to show a webcam feed. A professional live video setup should include a video mixer (even a low cost one) to take the MediaShout signal and blend it with cameras, for better performance without lag and delay.
Mar 13 (7 months ago)
Dion Frasier wrote
I am having trouble installing MS 6 on my new Mac. Can MS6 be installed on a Mac running Catalina? When I put my license code in, i get a prompt that says this keto has expired. I am trying to retire my previous MAcBOok, but I can't because I have to use it to run Media shout. Help please!
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Mar 16 (7 months ago)
MediaShout Support agent wrote
I would be happy to help you. You can install it on a Mac with Catalina yes, although you will have to use a workaround for some file saving issues: https://support.mediashout.com/894888-Mac-OS-Catalina-File-Saving-Issue

The problem wtih it saying expired is because you're using an old download. You need the latest build, and can get it by going to https://mediashout.com/download and downloading it there.
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Mar 16 (7 months ago)
Bruce Anschutz wrote
David - You say that we can install on Catalina. Is that really recommended because I have purposely no installed that update because of MS6. How soon before the work around for saving files is also fixed?
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Mar 16 (7 months ago)
MediaShout Support agent wrote
Hey Bruce, I touched on this a little— with the full explanation being in the link. You can install it on a Mac with Catalina but the caveat applies— you'd have to use a workaround to get around the compatibility issue, which is around file saving: https://support.mediashout.com/894888-Mac-OS-Catalina-File-Saving-Issue For me, Catalina isn't the best for a production environment just yet for some other reasons as well, but if you want or need it for other reasons, and are okay with the workaround as far as MS6 is concerned, you could still do it.
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Sep 11 (40 days ago)
Bruce Anschutz wrote
There is a MUCH EASIER file saving work around in Catalina than packing a file. Packing a file duplicates the media already on your machine which is completely unnecessary. Here is the work around that is working for me:
Under Settings, find the location that your Scripts are all located and being saved to. Next, find that location using Finder. Find you last script, right click on it and duplicate it. You will now have a second script with "copy" at the end of the file name right before the ".ssc". Now rename the file name to the new name you want to use. Leave finder, open MediaShout and locate the new file name and then open it. You will have a duplicate of the previously named Script to start working from. From then on just hit the save button and the file will be saved with the file name that you just renamed the file to. I have been using this method successfully since switching to Catalina.
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Sep 15 (36 days ago)
Ryan Zeeck agent wrote
Hey Bruce,

Thanks for the input. If I am not mistaken, I believe this article also mentions that as an option: https://support.mediashout.com/894888-Mac-OS-Catalina-File-Saving-Issue

We hope to have an update soon that will fix that!

-Ryan