Aug 09, 2018
Pervy Wilson
wrote
How can I get a clean startup?
Reply
24 Answers
Aug 10, 2018
Brandon Hadley
agent
wrote
Hey Pervy,
So that I don't miscommunicate, can you give me the reason for wanting a startup and what you are wanting specifically? I'll be happy to help!
So that I don't miscommunicate, can you give me the reason for wanting a startup and what you are wanting specifically? I'll be happy to help!
Aug 11, 2018
Pervy Wilson
wrote
I keep getting "recover new script on the ribbon. See file attached
Aug 13, 2018
Brandon Hadley
agent
wrote
Hi Pervy,
I don't see anything attached.
I don't see anything attached.
Aug 17, 2018
Pervy Wilson
wrote
II
I tried to do a cut and paste, but I guess the attachments did not attach. I will send you photos tomorrow from my cell phone.. Pervy Wilson
I tried to do a cut and paste, but I guess the attachments did not attach. I will send you photos tomorrow from my cell phone.. Pervy Wilson
Aug 19, 2018
Brandon Hadley
agent
wrote
Hi Pervy,
I haven't received anything from you yet. Anything I can help with?
I haven't received anything from you yet. Anything I can help with?
Jan 13, 2019
Sean Paus
wrote
I keep having this problem, too. Every time I run Media Shout 6, despite the fact that I close all scripts before exiting the app, one or more scripts are opened in the recovered state the next time I run the app. This started the first time Media Shout 6 crashed on me, and every time it crashes after creating a new script an additional Recovered file appears when I start the app.
It would be nice if the app forgot about files to recover when the app is exited cleanly (no open scripts). Barring that, is there any way we can tell Media Shout 6 to stop trying to recover files until the next crash?
It would be nice if the app forgot about files to recover when the app is exited cleanly (no open scripts). Barring that, is there any way we can tell Media Shout 6 to stop trying to recover files until the next crash?
Jan 14, 2019
Brandon Hadley
agent
wrote
Hello,
Simply go to Settings, General Settings, Script and change "Default Script" to "None". This should resolve your issue. God bless.
Simply go to Settings, General Settings, Script and change "Default Script" to "None". This should resolve your issue. God bless.
Jan 20, 2019
Sean Paus
wrote
Thanks, Brandon, but that did not work.
Jan 20, 2019
Brandon Hadley
agent
wrote
Can you take a screenshot of what happens when you open MediaShout and another screenshot of the Settings, General Settings, Script tab?
Jan 20, 2019
Brandon Hadley
agent
wrote
Thank you. Can you try going to C:\programdata\mediacomplete\mediashout 6\autosave and remove everything inside that folder? Let me know if that resolves the issue.
Jan 21, 2019
Sean Paus
wrote
No, sorry, that did not help either. :(
Jan 22, 2019
Brandon Hadley
agent
wrote
Hey Sean, this is quite unusual. Are you a Plus Member by chance where we could remote into your system and take a deeper look?
Jan 22, 2019
Sean Paus
wrote
No, I am not.
Jan 22, 2019
Ben Wagner
agent
wrote
Sean, It sounds like Brandon has given you the necessary things to try for this particular issue. So I want to be sure we are not missing something. When he suggested to look in the AutoSave folder, I want to be sure we were actually looking in the correct directory.
C:\programdata is a hidden folder on most systems. So if you were actually looking in ProgramFiles, you would not have found the AutoSave folder. If you do not see the ProgramData folder when you look in the C drive, paste the path that Brandon provided into the File Explorer window.
If you were looking in the correct location, there is one more thing we can try. If this fails we will need to remote into the system so we can dig a little deeper.
You should see the attached .reg file. Download this file and double click it. Agree to the couple of dialog windows and it will clear out the V6 registry. Keep in mind, it will set MediaShout back to factory defaults, but it will NOT delete any database records or scripts you have created. It will not remember the scripts you created, but they are still where you have saved them.
It will reset and custom workspaces and any custom colors you have applied to your cues, but that's about it.
Let us know how it goes.
C:\programdata is a hidden folder on most systems. So if you were actually looking in ProgramFiles, you would not have found the AutoSave folder. If you do not see the ProgramData folder when you look in the C drive, paste the path that Brandon provided into the File Explorer window.
If you were looking in the correct location, there is one more thing we can try. If this fails we will need to remote into the system so we can dig a little deeper.
You should see the attached .reg file. Download this file and double click it. Agree to the couple of dialog windows and it will clear out the V6 registry. Keep in mind, it will set MediaShout back to factory defaults, but it will NOT delete any database records or scripts you have created. It will not remember the scripts you created, but they are still where you have saved them.
It will reset and custom workspaces and any custom colors you have applied to your cues, but that's about it.
Let us know how it goes.
Jan 28 (11 months ago)
Richard Green A
wrote
I have the same problem with MS6 B81. I logged a support ticket, but no answer yet.
-dick green
-dick green
Jan 28 (11 months ago)
Brandon Hadley
agent
wrote
Good morning Richard,
Ben responded to you on January 22. Did you see his reply by chance?
Ben responded to you on January 22. Did you see his reply by chance?
Jan 28 (11 months ago)
Richard Green A
wrote
Brandon,
I tried the Delete reg file in Ben's reply. I didn't fix the problem.
FYI:
Recovered scripts are .sscx extension.
See attached Video.
-dick
I tried the Delete reg file in Ben's reply. I didn't fix the problem.
FYI:
Recovered scripts are .sscx extension.
See attached Video.
-dick
Jan 28 (11 months ago)
Brandon Hadley
agent
wrote
Would you mind jumping on live chat with us at some point so we can help in real-time? www.mediashout.com/support
Jan 28 (11 months ago)
Richard Green A
wrote
When?
Jan 28 (11 months ago)
Richard Green A
wrote
I have been poking around and in ProgramData/MediaComplete/MediaShout 6
I see two folder--Server and TmpScripts which have subfolders for all the recovered scripts in question.
-dick green
I see two folder--Server and TmpScripts which have subfolders for all the recovered scripts in question.
-dick green
Jan 28 (11 months ago)
Brandon Hadley
agent
wrote
We are all on each day from 9am-5pm Central time. Just go to that link and click "Live Chat".
Jan 28 (11 months ago)
Richard Green A
wrote
Again thanks Brandon.
I'm retired tech support--27 years. From big iron to vblade servers, from RSTS to Unix/Linux. I'm become tech support (unpaid) for our churc, friends, and family.
My wife bought me a t-shirt for Christmas (see attached).
I thought you guys would appreciate it.
-dick green
I'm retired tech support--27 years. From big iron to vblade servers, from RSTS to Unix/Linux. I'm become tech support (unpaid) for our churc, friends, and family.
My wife bought me a t-shirt for Christmas (see attached).
I thought you guys would appreciate it.
-dick green
Jan 29 (11 months ago)
Brandon Hadley
agent
wrote
lol that is great! Thank you so much for sharing.