Keep getting "Recover new media" upon start up.

Home > Forums > MediaShout 6 (Windows) User Forum > Keep getting "Recover new media" upon start up.

Aug 09, 2018
Pervy Wilson wrote
How can I get a clean startup?
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15 Answers
Aug 10, 2018
Brandon Hadley agent wrote
Hey Pervy,<br /> So that I don't miscommunicate, can you give me the reason for wanting a startup and what you are wanting specifically? I'll be happy to help!
Aug 11, 2018
Pervy Wilson wrote
I keep getting &quot;recover new script on the ribbon. See file attached<br />
Aug 13, 2018
Brandon Hadley agent wrote
Hi Pervy,<br /> I don't see anything attached.
Aug 17, 2018
Pervy Wilson wrote
II<br /> I tried to do a cut and paste, but I guess the attachments did not attach. I will send you photos tomorrow from my cell phone.. Pervy Wilson
Aug 19, 2018
Brandon Hadley agent wrote
Hi Pervy,<br /> I haven't received anything from you yet. Anything I can help with?
Jan 13 (8 months ago)
Sean Paus wrote
I keep having this problem, too. Every time I run Media Shout 6, despite the fact that I close all scripts before exiting the app, one or more scripts are opened in the recovered state the next time I run the app. This started the first time Media Shout 6 crashed on me, and every time it crashes after creating a new script an additional Recovered file appears when I start the app.<br /> <br /> It would be nice if the app forgot about files to recover when the app is exited cleanly (no open scripts). Barring that, is there any way we can tell Media Shout 6 to stop trying to recover files until the next crash?<br />
Jan 14 (8 months ago)
Brandon Hadley agent wrote
Hello,<br /> Simply go to Settings, General Settings, Script and change &quot;Default Script&quot; to &quot;None&quot;. This should resolve your issue. God bless.
Jan 20 (8 months ago)
Sean Paus wrote
Thanks, Brandon, but that did not work.
Jan 20 (8 months ago)
Brandon Hadley agent wrote
Can you take a screenshot of what happens when you open MediaShout and another screenshot of the Settings, General Settings, Script tab?
Jan 20 (8 months ago)
Sean Paus wrote
Sure thing! See attached. -Sean
image.jpg
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Jan 20 (8 months ago)
Brandon Hadley agent wrote
Thank you. Can you try going to C:\programdata\mediacomplete\mediashout 6\autosave and remove everything inside that folder? Let me know if that resolves the issue.
Jan 21 (8 months ago)
Sean Paus wrote
No, sorry, that did not help either. :(
Jan 22 (7 months ago)
Brandon Hadley agent wrote
Hey Sean, this is quite unusual. Are you a Plus Member by chance where we could remote into your system and take a deeper look?
Jan 22 (7 months ago)
Sean Paus wrote
No, I am not.
Jan 22 (7 months ago)
Ben Wagner agent wrote
Sean, It sounds like Brandon has given you the necessary things to try for this particular issue. So I want to be sure we are not missing something. When he suggested to look in the AutoSave folder, I want to be sure we were actually looking in the correct directory. <br /> <br /> C:\programdata is a hidden folder on most systems. So if you were actually looking in ProgramFiles, you would not have found the AutoSave folder. If you do not see the ProgramData folder when you look in the C drive, paste the path that Brandon provided into the File Explorer window. <br /> <br /> If you were looking in the correct location, there is one more thing we can try. If this fails we will need to remote into the system so we can dig a little deeper. <br /> <br /> You should see the attached .reg file. Download this file and double click it. Agree to the couple of dialog windows and it will clear out the V6 registry. Keep in mind, it will set MediaShout back to factory defaults, but it will NOT delete any database records or scripts you have created. It will not remember the scripts you created, but they are still where you have saved them. <br /> <br /> It will reset and custom workspaces and any custom colors you have applied to your cues, but that's about it.<br /> <br /> Let us know how it goes.
Delete_ENTIRE_v6_regkey.reg