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Aug 22, 2018
Pastor Tim wrote
I use mediashout 6.2.73 and most of the time the Bible verses get cut off at the right edge of the screen on the pc and on the projection, even though mediashout shows the words in the boundaries.
Attached is a screen shot to show you what I mean.

Can you tell me how to prevent this...other than going through all the scripture and hitting return to put the word on the next line...which I am doing now but sometimes I forget and then during the sermon the words are cut off.
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15 Answers
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Aug 23, 2018
Ryan Zeeck agent wrote
Hi Pastor Tim,

I already responded to your initial email, but I wanted to Copy/Paste my response onto this Forum, too!

"If you are seeing this, it means that you don't have your screens configured properly. If you have MediaShout setup differently than Windows, you will see things like this.

Go through the article below to get those screens setup correctly.

https://support.mediashout.com/808569-Setting-Up-Screens-in-MediaShout-Version-6-Windows--Mac "

Sincerely,
Ryan Zeeck
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Aug 23, 2018
Pastor Tim wrote
Yes. I got the email and stopped by the church to check out your solution.
The laptop likes a resolution of 1920x1080. The monitors and projectors were set on Mediashout to 1260x720.
At first I just changed the pc resolution but that made icons and mediashout larger and fuzzy. So I changed all resolutions to the laptop native of 1920x1080. That seems to do the trick on keeping the words intact but the iPad still suffers with some of the words cutoff. I do have it set to large icons but it makes no difference.

Any advice on the iPad?

Tim
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Aug 23, 2018
Ryan Zeeck agent wrote
Tim,

So, for your Main and Stage Displays, we recommend setting those to 1280x720 within Windows. Then, within MediaShout, under Settings > General Settings > Cue Setup, set the Resolution to 1280x720 to match the Windows Settings. Then, go to File > Repaginate to resize your current script.

That should allow the text to not be cut off.

Just in case, here is an article that walks you through this process: https://support.mediashout.com/808569-Setting-Up-Screens-in-MediaShout-Version-6-Windows--Mac

I hope this helps.

-Ryan
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Aug 28, 2018
Pastor Tim wrote
OK. Got the email and I'll post here from now on to avoid confusion and to aid anyone else having a similar issue.

Here's my update. I set the church laptop rez to 1280x720. I set the extended display rez to 1280x720. I set the settings>general settings>cue setup to 1280x720.
The words are fine and do not cut off on the projectors but still cuts off on the iPad.
And the quality is very fuzzy in the cue pages area. Attached are photos of ipad and laptop screen.
The fuzziness of the cue pages could cause some difficulty with the person running the script during the singing.

I've included pic's. Ipad.jpg shows the cutoff words on the ipad.
Mediashout1280x720.jpg shows the fuzziness in the cue pages area.
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Aug 29, 2018
Ryan Zeeck agent wrote
Pastor Tim,

Thanks so much, that's perfect.

Can you make sure that you have gone to File > Repaginate to resize your current script.

Let me know and we can go from there.

-Ryan
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Sep 01, 2018
Pastor Tim wrote
Went up to the church this evening. Repaginate helps with the monitors but not with the iPad. It still cuts off words.
I guess that's the best it's going to get.

~Tim
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Sep 04, 2018
Ryan Zeeck agent wrote
Tim,

Thanks for the update. I wonder if it would be the same if you now created something from scratch, would it still do that? Let's check and see. Usually, when something is created in the correct sizing from the beginning, it looks cleaner.

Let me know your results. I appreciate it.

Thanks,

Ryan
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Sep 04, 2018
Pastor Tim wrote
This will need to wait until church tomorrow evening. I'll report!
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Sep 07, 2018
Ryan Zeeck agent wrote
Tim,

Were you able to get in there to check things out? Are you still having the same issue?

Thanks,

-Ryan
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Sep 09, 2018
Pastor Tim wrote
Creating a script from scratch at the church does improve everything, even over repagination, although the words still cut off the iPad.
But I do not create scripts at church.
So, I wonder if I need to take my pc ( the one i created scripts with) and change the resolution to 1280x720 to make the script before I pack it for the church pc?
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Sep 10, 2018
Ryan Zeeck agent wrote
Tim,

Ah, very interesting. I will mention this to our QA Team and have them do some testing with the Remote App to see what's going on with it. I appreciate you testing this and providing the results.

Yes, I normally suggest setting MediaShout on all computers to match the Cue Setup page of General Settings on the Church computer. This way, no matter where it was created, it will always be in the correct size for the presentation computer at the Church.

Thanks again,

-Ryan
Nov 17, 2018
Avlhumc wrote
We also have the problem with the words (not the background graphics) being cut off on the iPad, but not on the main screen.
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Nov 19, 2018
Ryan Zeeck agent wrote
Hi,

Have you also tried creating something completely from scratch on this computer? I want to make sure that there isn't any Resizing taking place at any point. I want to make sure it is created in the correct size from the start.

Let me know your results.

Thanks,

-Ryan
Nov 19, 2018
Avlhumc wrote
I have built things from scratch since our upgrade. Not sure if we saw the problem with the new objects as I wasn't looking for that.

The screen resolution was set wrong in v6. We use a 4:3 main screen and the resolution within MediaShout was set to 1680X1050 or some such. That might have caused some of the problems we have been seeing. Since I changed that, it got a lot easier to work with.

If that was the problem, I'm wondering why MS6 could not have figured that out from the PC's configuration. I thought that MS4 handled that changeover without any required change to the "settings."
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Nov 20, 2018
Ryan Zeeck agent wrote
Hey,

Ah, I see. Yes, we need Windows and MediaShout to match each other for the Screen Resolutions. Yes, MediaShout 4 did automatically grab the Screen Resolution from Windows for the secondary screen connected. However, a lot of User's did not like this feature because they would also build from home while connected to a different size screen. MediaShout 4 would then automatically change the size of the cue's so that they no longer were the correct size for the Church setup.

Now, MediaShout 6 (and MediaShout 5) give you the ability to set your Screen Resolution as you see fit. That way, you can make sure that MediaShout is creating the cue's in the correct size for the Church, not for your Home Configuration.

I hope this make sense!

-Ryan