1) Make sure that MediaShout is completely closed.
2) Go to “System Preferences” on your Mac.
3) Click on "Mission Control" and then make sure the "Displays have separate spaces" is unchecked. It will require you to log out and back in if you need to uncheck it.
4) Back on System Preferences, click on "Displays" and then the “Arrangement” tab.
5) Make sure the box in the lower left that says "Mirror these displays" is unchecked.
6) If your Mac taskbar at the top is showing on the wrong screen, you can drag it to the correct one within the blue thumbnails of the screens. To move your dock in later versions of OSX, you would simply take your mouse pointer and drag it down to the bottom of the desired screen, and hold it there until the dock moves.
7) Now it's time to verify your screen is set to the correct resolution. Most of the time, Mac OSX will determine the best one for you, and it will already be selected as "Default for display." You can skip this step if the display is correctly filling your screens correctly already.
a) Click on "Gather Windows" to bring the controls for both screens onto your primary display where you can see them.
b) At this point, you will need to determine what size your physical screen is:
- 4:3 ratio (looks more like a square) = 1024x768b.
- 16:9 ratio (looks more like a rectangle) = 1280x720c.
- 16:10 ratio (looks like a rectangle as well but just a little taller) = 1280x800
c) Once you have determined which resolution you have, click the "Scaled" bullet option, and change the resolution for your audience screen to one of the resolutions listed in step 6. You may need to hold down the Option key and then click the Scaled bullet option, to provide more resolution choices if the desired one is not in the list to start with. You do NOT need to change the resolution of your control/operator screen.
8) Make sure that the Mac Wallpaper or background color spans the entire screen. If you see black bars on the top and bottom, or left and right, you have chosen the incorrect resolution. Go back to step 6 and try again. When finished, you can close out of the window.
9) Open up MediaShout 6. Go to the “Settings” tab at the top, then click the “General Settings” button with the gear icon.
10) On the “Cue Setup” tab, change the Main Display Resolution to match what you set in Mac OSX Display Settings. It should say (current) next to the correct one in the list.
11) Underneath, change it from “Scale the cues to fit” to “Resize the cues”. This reconstructs your cues instead of just stretches them to fit.
12) If you have a stage display as well as an audience screen, change that resolution to match what you set in Mac OSX Display Settings as well, and change it to “Resize the cues” also.
13) Hit “Apply” and “Ok”
14) Close and reopen Mediashout
15) Click on the "Settings" tab where you will see a drop-down menu called "1 Display". If you are using a control screen and audience screen, select “2 Displays”. If you are using a control screen, audience screen, and stage display, choose “3 Displays”.
16) Double-click one of your cues and you should be ready to go!