Several customers have reported a new issue in MediaShout 4 this week regarding a sudden loss or problem displaying images and videos on the Main Display. This sometimes effects the Stage Display output as well. We have been able to reproduce this issue only on Windows 7, and it appears to be the result of a Windows update that was published recently, but we're unsure which one.
The problem can include some or all of the following issues:
- Graphics (images) display on only part of the Main Display, if at all.
- Videos play normally, but after stopping playback a portion of the screen may still show the video.
- The Stage display may not work at all.
If you are experiencing this issue, please check the alignment of your displays within Windows Display Properties relative to each other. We've found that if the Main Display is not completely aligned to the right side of the Control Display you will encounter this issue. Additionally, both the Main and Stage Displays need to be to the right side of the Control Display. This graphic should summarize the problem and proper alignments:
The exact order and alignment that is needed for your situation may vary, so try a different alignment or display order if necessary, but be sure to keep them in a row horizontally.
At this time we do not know exactly what has caused this issue, or if a change to Windows will reverse it in the future. MediaShout 4 is long out of development and is no longer supported, so while changing this alignment may alleviate this problem for the time being, we would strongly recommend migrating to MediaShout 6 for full support in the future. Neither MediaShout 5 or 6 have exhibited this issue, so there should be no problems with either of those versions related to the logical alignment or arrangement of your displays.