When you activate MediaShout v4 and insert your license code it will generate an Installation ID#. This in turn will generate an activation code which is based on that Installation ID#. Sometimes we need to manually deactivate a user's computer in special circumstances. We have to have that ID# in order to do so. Here is where to find that number:
- Outside of MediaShout, go to C:>Program Files>MediaComplete>MediaShout 4 and double click License Manager.exe.
- After the License Manager utility opens, go to Help>About License Manager.
This should list the Installation ID# for that computer.