MediaShout for Mac + Mac OSX Mavericks UPDATE

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  • Avatar
    Beau Stringer

    Unfortunately this came up too late for me. I upgraded to osx mavericks before this recommendation was published. I use Mediashout every week for church services and now I am unable to do so. Also, I am unable to roll back to the mountain lion, so I guess I am stuck. The mediashout display is worthless at this point. Any idea on when an update or fix will be available?? I am disappointed that Mediashout was not ready for this update, and am seriously considering the switch to pro presenter. 

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    leana greene

    I have found that if I am logged into two accounts on my mac Mediashout will function with the projector. You can only be logged into one account for Mediashout to work properly. 

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    Matt Rapach

    any progress? 

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    Micah Sanderson

    Interestingly enough - I had a gentlemen tell me from MediaShout that we could go ahead and update about 2 days after Mavericks was releases.  I still have numerous problems but is actually more stable now.

  • Avatar
    Aaron West

    Micah,

    I apologize for the confusion.  I don't believe we would have told anyone to upgrade until we had fully tested.  This article was posted the day after Mavericks came out (and our entire team had taken a look at what it did or didn't do so that we could write the article together).  We have created workarounds as you see above and Display Link has released a new update earlier this week which helps #4 above, but I can tell you that MediaShout for Mac is not optimized for Mavericks.  Like you pointed out though, even though you have to do workarounds, some people are finding it to be more stable (because of the way Mavericks handles resources differently than any previous OS).  We are working on a major upgrade to our program that will utilize Mavericks as an OS, but that is still a little ways away (since the OS just came out).  Stay tuned!  Thanks so much!

  • Avatar
    Earle D. Knapp

    While it is nice to hear that MediaShout for Mac is being updated to work better with the current version of the Apple Mac OS X, it would be more encouraging to hear that MediaShout for Mac will be more interoperable with MediaShout for PCs.  Had I known your appoarch to software upgrades, I would have never purchased your product.  If your going to continue to have two separate product lines for these two different systems, you should at least let people know about it clearly in your adverticing.

  • Avatar
    Jamie Lewis

    I would be very interested in an up to date version for mac. Please let us know as soon as you have something available. Do you think this will be many months away? I've just recently bought MS for Mac and am running it on mavericks which is generally working ok but am finding a few little bugs in it. Mainly when dragging songs from the library into the script and finding that it doesn't always carry across my default template that I have setup for the songs. It seems to be happening most when I import the very top song in my library to start with and that particular song seems to decide to set its own font style and size of its own but any other songs after that seem ok and will use my default template.

    I apologise if I have posted this question in the wrong part of this site. Please advise where to post it and if you can help. I am loving your work though.

    Many thanks

  • Avatar
    Aaron West

    Earle,

    The new MediaShout for Mac that we are working on will look, feel, operate, and be completely compatible with the MediaShout 5 on PC that just came out.  We are bringing both of these products together for complete interoperability.  Stay tuned!  Thanks!

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    Jeff H

    I too would never have bought this software had I known that it was developed separately from the windows version.  Can we opt in to the beta development for the newest Mac version?  The current program is not very intuitive when compared to the windows version and seems to have been a complete afterthought.  I have been an Mac user for over 15 years and this is one of the most poorly supported mac programs I have ever seen.  Where are the Mac based training videos?  Will we be charged an update for the new version that matches the windows program?  For the price you are charging, I expected much more out of this presentation software.

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    Aaron West

    Jeff,

    I responded to your ticket on this.  Thanks and Merry Christmas!

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    Rick Baskett

    Aaron, I have all the same questions as Jeff H does.

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    Aaron West

    Rick,

    We will have a beta signup for the Mac version once we get to that point.  The new version will look and play and interact with MediaShotu 5 on PC.  In fact, our goal is that there is no longer MediaShout for PC and MediaShout for Mac, but just MediaShout 5.  Your license could then be used on either PC or Mac or any combination you so choose.  You can share scripts and files across each, so it is fully cross-compatible.  As for pricing, we are still determining those things, so stay tuned as we get closer to release.

    The original Mac version was developed by a different team than our PC developers.  It wasn't given the TLC that it should have received when it was developed and after release, although many of the same concepts were there from the PC version, there was a lot of functionality that just didn't work the way we wanted to.  Since then, we moved the development of the Mac back to the team that developed the PC version.  They updated a number of bugs in the current Mac version, but since the release of MediaShout 5 on PC, they have been working on creating the Mac version of this.  Since it is the same team working on it, we won't have the issue before of lack of support on the software.

    As one final note, if you have any questions on MediaShout for Mac, you are more than welcome to contact our team.  We are happy to walk through any issues you may have and make sure that we get your MediaShout for Mac working the way you need it.  Thanks and be blessed!

  • Avatar
    Rick Baskett

    Thank you Aaron! That is indeed very excellent news! This will also mean that the iOS app should work to control the app also. Thanks again Aaron this is really great news.

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    kim dela cerna

    since i upgraded my macbook to mavericks...im having all kinds of trouble...this time....it wont show on the projector..im having a hard time displaying dual view...it won't appear on the prjector screen..it will just be black....but before its easy to troubleshoot it.....im getting impatient with it

  • Avatar
    Ariston Ansagay

    The screen resolution keeps changing every time I connect my computer via VGA cable. So I need to edit everything... all over again and again. Is there any hope of fixing this issue?

  • Avatar
    Joe

    Please excuse my nagging, but when can expect a beta of MS 5 for Mac? My media guys and other church leaders are getting on to me about the current version giving us headaches.  If you can make a PowerPoint plugin that looks great, certainly you can also make MS 5 for Mac look and work great too.

  • Avatar
    Aaron West

    Joe,

    You aren't nagging at all, just keeping us focused. :-)

    What we are working on is the Mac version is in development right now.  As we have done updates to the PC version, the Mac has received the same ones.  However, we are still working through some OSX issues and how it interacts with MediaShout 5 on Mac.  My guess is we will have something to show very soon that should be a step in the right direction.  Once we have MediaShout 5 on PC pretty much where we are comfortable will it, we will roll out the corresponding Mac version.  We don't want to have a release of a product like the first Mac version was.  We have learned from that and want to make a much better experience for our users.  We do have a pretty aggressive release goal on our end.  We are holding ourselves accountable to those dates.  Admittedly, we fell behind working on an issue with the PC version, but we are catching back up to where we need to be.

    Thanks for the compliments on Bridge.  For what it's worth, it was a different group of developers than the Mac group, so no development was sacrificed to make that happen, in case you were wondering.

    Thanks so much!

  • Avatar
    Aaron West

    Ariston,

    This just means that you are building your presentation (without being connected) in one resolution and then presenting in another resolution.  When you connect your projector, what resolution are you using?  Make a note of that.  Then in MediaShout for Mac, go to the Preferences Menu->Displays Tab, and under Main Display, click the arrow next to Options.  At the bottom, you will see a setting for Intended Resolution.  Fill in that to match your projector resolution.  That way, when you build in MediaShout for Mac, you are building with the resolution that your projector will be outputting (thus avoiding the resolution changing issue).

    Thanks!

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    Aaron West

    Kim,

    Sorry about the late response, your comment got stuck in moderation.  If you haven't had a chance to call into our office, please do so that we can walk through this with you.  It may be something like making sure that the box is unchecked in Mission Control for "Displays have separate spaces."  In addition to that, make sure in MediaShout that under Preferences->Displays, you have the Main Display set as your secondary monitor before you put it in Dual Display in MediaShout.  Otherwise, it will try to display behind your control screen.  Let us know if you have any other questions.  Thanks!

  • Avatar
    Anthony Hughes

    We just did the crossover to mac. We had been running media shout through bootcamp on the mac but we wanted to go to full mac capabilities so we did the cross upgrade the week of Easter. The only issues we are running into is that every time we are working in media shout at some it freezes up and crashes at least three to five times a service. It seems to happen when we are trying to edit a slide and and we trying to import a slide or any type of file. We are using a core 2 duo 2.66ghz with 2gb of memory on an iMac. We are using media shout version 1.1.5256 (5256). Please HELP!!!!!!

  • Avatar
    Anthony Hughes

    We just did the crossover to mac. We had been running media shout through bootcamp on the mac but we wanted to go to full mac capabilities so we did the cross upgrade the week of Easter. The only issues we are running into is that every time we are working in media shout at some it freezes up and crashes at least three to five times a service. It seems to happen when we are trying to edit a slide and and we trying to import a slide or any type of file. We are using a core 2 duo 2.66ghz with 2gb of memory on an iMac. We are using media shout version 1.1.5256 (5256). Please HELP!!!!!!

  • Avatar
    Aaron West

    Anthony,

    We responded to your ticket that you had put into our system.  Please let us know that you got that.  Since this is particular to your system, we would need to setup a remote session to try and dig in.  Thanks!

  • Avatar
    Rick Mounce

    Any update on the new Mac version? The new Mac OSX "Yosemite" will be out soon and there are still a few MediaShout issues with "Mavericks". Sorry to be a nag, but it's disheartening to see a new version 5.2 for PC released today and we Mac people are still struggling with a very buggy version 1.

  • Avatar
    Aaron West

    Rick,

    For you and all of the others that are waiting so patiently, here is the latest on the Mac version:

    Because of the difficulty in trying to make our Mac version look, feel, and operate like our PC version, we just weren't happy with the results we had been getting.  We have paused development on that and are shifting to a different set of developers that can hopefully get this project completed.  We planned on releasing the Mac version sometime in late summer or early fall, but that is no longer possible.  Sorry for the delay, but we want to make sure that the Mac version you get is solid and stable and exceeds your expectations and releasing what we were seeing would not do that for our users.

    As you can tell, we want to get this out to you guys.  Our PC Development team is completely separate of our Mac development team, so seeing PC pieces come out does not mean we aren't working on it.  At the same time, about 90% of our user base is still PC and so we want to make sure that our focus on release is related to that.  It doesn't mean we are forgetting about you guys or leaving you high and dry.  What it does mean is that we want to make sure we release the best product we can on the Mac version (as w failed the first time round).  Our team has set some pretty high standards on this product, so please stick with us.

    As for Yosimite, we have been testing in house with the current MediaShout for Mac and I'm happy to report that it works great!  You do have to uncheck the "Displays have separate spaces" option in Mission Control as you do for Mavericks, but we aren't seeing any issues at this point with MediaShout for Mac and Yosimite.  Thankfully, we were able to get our hands on it before Apple released it publicly (unlike Mavericks).  Thanks!

  • Avatar
    John Phillips

    The current version seems to be doing well in the new OS. You will still need to make sure "Displays Have Separate Spaces" is still unchecked. The only new issue is that the text in the notes field in the Script Pans is getting justified, but it does not effect what is shown on the screen.

    Because of the difficulty in trying to make our new Mac version look, feel, and operate like our PC version, we just weren't happy with the results we had been getting.  We have paused development on that and are shifting to a different set of developers that can hopefully get this project completed.  We planned on releasing the Mac version sometime in late summer or early fall, but that is no longer possible.  Sorry for the delay, but we want to make sure that the Mac version you get is solid and stable and exceeds your expectations and releasing what we were seeing would not do that for our users.

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