If you have purchased a Dell computer from MediaShout, the hardware support is provided by Dell. We support the MediaShout software installed on the computer, but if you have hardware related issues you will need to contact Dell for resolution of those problems. Here is the contact information for Dell Support:
Basic Support Contract Holders: 1-800-822-8965
Pro Support Contract Holders: 1-866-362-5350
Note: You will need to have the Express Service Code from the label on your system (on the top or rear of desktops, or the bottom of laptops).
If you aren't sure which service contract applies to your hardware or if your service agreement is still in effect, you can go the support website link above and enter your Service Tag. You will then be shown the warranty information along with other system specific information and downloads.