MediaShout Remote Support Documentation

MediaShout Remote provides control and preview of MediaShout presentations over your Wi-Fi network from your iPhone, iPad or iPod Touch. **** **Requirements** * MediaShout Version 6.x (Windows or Mac), Version 5.x (Windows), MediaShout Version 4.5 (https://www.mediashout.com/download/) (Windows) or MediaShout V1.1 (Mac (https://www.mediashout.com/download/)) installed with the latest updates. * MediaShout Remote app purchased from the App Store. * Wi-Fi connection with all devic...

While most typical WiFi router configurations will automatically allow the MediaShout remote app to connect with the MediaShout computer, some advanced network configurations will require manual adjustments to allow the required ports and protocols to be available. The following description of the connection process should provide all of the details needed to enable connection between the remote app and MediaShout. * The iOS client (the app) sends a ping out on port 1818 via UDP to see if a...

If you are experiencing problems with your WiFi signal dropping or behaving erratically, you may be operating another device that is using the same frequencies and is competing for space in the frequency spectrum. Many WiFi routers operate around 2.4GHz, and there are a LOT of other devices that also use the same frequencies, like wireless phones, wireless mics, Bluetooth devices, etc. While we really can't troubleshoot your WiFi network for you, here are some articles that might point you in t...

One of the most common causes of the MediaShout Remote app not being able to connect to a Windows computer is the Windows Firewall blocking the connection. Here are the steps to unblock that communication in Windows 7 Pro. _The process for other versions of Windows will differ somewhat._ **Solution:** * Click Start, type Control Panel in the Search box, and then press ENTER. * Select System and Security, and then choose Allow a program through Windows Firewall. * Check to see if...

To successfully use the MediaShout Remote app, you need to connect both your iOS device and your MediaShout computer to the same network. This is typically done by connecting both devices to the same WiFi router. When you launch the app, you will be presented with a list of available computers that are running MediaShout and are available for remote control. **Troubleshooting Tips** * Check to see if you have the latest update to MediaShout installed. You will need to be using the lates...

We've identified a problem logging into the remote app when running on iOS7. We will release an update to the app shortly that fixes this issue, but in the meantime if you press the blue arrow on the right end of the 'Available Computers' listing, you can enter the password in that page.

The settings in the MediaShout Remote preferences allow you to control access by devices attempting to control or view the presentation. This can be important for a number of reasons. While you obviously don't want anyone who downloaded the app to be able to control your presentation. Because the server in MediaShout communicates with each connected Remote app separately, you may also want to limit access to the viewer option as well to prevent poor performance. Nearly any combination of access ...