One of the most common causes of the MediaShout Remote app not being able to connect to a Windows computer is the Windows Firewall blocking the connection. Here are the steps to unblock that communication in Windows 7 Pro. The process for other versions of Windows will differ somewhat.
- Click Start, type Control Panel in the Search box, and then press ENTER.
- Select System and Security, and then choose Allow a program through Windows Firewall.
Check to see if MediaShout 4 is in the list of Allowed programs and features and is enabled. If it isn't, you'll need to click the
Allow another Program... button, and then browse to the MediaShout program files and select MediaShout 4 to add it to this list.
You will need to click the Change settings button before making changes.
Make sure that the column on the right for your type of network is checked, and then click OK to close that dialog.
Test the MediaShout Remote app again. The changes should take effect immediately.
These instructions and examples are from a computer that is part of a Windows domain, so there are additional messages and columns shown that may or may not appear on your system. In addition to these steps, be sure to review and verify all of the steps in the general troubleshooting article.