Recent Issues & Workarounds

**UPDATE: Thanks to information provided by one of our helpful customers, we can confirm that there definitely is an issue with a Windows Security update released in early August. The following information applies only if you are using MediaShout 4.x and Windows 7. ** Several customers have reported a new issue in MediaShout 4.x regarding a sudden loss or problem displaying images and videos on the Main Display. This sometimes affects the Stage Display output as well. We have been able to repr...

There are a couple of things that will cause connection issues with SongSelect. The most common error is caused by the time and date settings on the system. If these are incorrect, you will get the following error. NOTE: If the clock is more than 7.5 minutes off in either direction, SongSelect will give you this error. So if you get this error, please do the following: 1. Right click the Time and Date section in the Task Bar and select "Adjust data/time". 2. Then click on the Change time z...

Some customers who've had MediaShout version 4 for a long time have had a Nalpeiron Licensing error after installing our new MediaShout 5. The good news is that the fix is fairly simple. Please follow these steps to resolve this issue: * Click 'Start' and type 'services.msc' in the search box and press Enter. (Or press 'Windows Key-R' to get to the 'Run' dialog where you can also enter 'services.msc' and press Enter. Either way will work.) * Locate and right-click the 'AST Service' and g...

MediaShout version 4.5 stores certain user information in a user setting file that is updated every time you close the software. That file contains things like the position of windows in use, graphics assigned to Firebox buttons, etc. Occasionally, when you close MediaShout, you will receive an error that states: A sharing violation occurred while accessing C:\Users\Public\My Shout\V4\User Settings\MediaShout_[username].dat Fortunately, the solution is to simply delete the file that is in...

After updating an old build of MediaShout to build 277 or later you may experience an error that indicates a file is missing. The error is usually worded like this: If this occurs, you will need to follow these steps to correct the issue: * Go to Control Panel > Programs and Features, and uninstall MediaShout (_this will not remove your My Shout folder, but we always recommend having a backup of that folder_). * Reinstall using the update you just downloaded (https://s3.amazonaws....

There are times when opening MediaShout, an error box displays an error stating that "Nalpeiron Licensing Service is not running. Please launch the application as an administrator to start the service automatically or start it manually by yourself". To start the service: 1. Click on your Start button and then Control Panel. 2. In the popup window, click on the search field in the upper right side of the window. 3. Type Services into the search box and hit Enter. (#2) 4. Click on View ...

Some of our customers have experienced an issue where MediaShout will lock up and crash at the very end of a video file. This most often happens when playing MP4 files. In nearly all cases this problem is due to the computer attempting to use a codec that is not compatible with the DirectX process we are using to create the Main Display output. **If you have the K-Lite Codec Pack installed, here are the steps to resolve the issue:** * Close MediaShout. * Make sure that you have the la...

Under certain conditions, some customers have experienced a problem after installing or updating MediaShout version 4. These problems usually occur because Windows doesn't have all of the available updates installed, and a new component in these builds cannot be used without those supporting files. If you have experienced this issue, you will have received errors like these: * "The application has failed to start because its side-by-side configuration is incorrect. Please see the applicatio...

**Cause:** Uninstalling a previous version of MediaShout after installing version 4. **Solution:** * Go to 'Start > Control Panel > Add/Remove Programs' _ (Windows Vista or 7 location: '__Start > Control Panel > Programs and Features > Remove a Program__)_ * Repair the MediaShout install by right-clicking and choosing 'Repair'. (DO NOT UNINSTALL.)