Recent Issues & Workarounds

Insert Lyric dialog is missing Stanzas and Insert button

There is a rare issue that the developers are aware of and are working on. On some systems, when the Insert Lyric window is open, the Stanzas column and the Insert button my be missing. We have discovered something in the registry is a bit off and deleting the specific key will allow MediaShout to create a new one. The zip file (https://mediacomplete.ladesk.com/scripts/file.php?file=abcd014af640d7dc663c785dcce99704) attached to the bottom of this article contains a new Reg Key. Once extracted,...

Save to Library not working

In MediaShout 6.2.62, we may have found a Bug (SIX-1795) that prevents the "Save to Library" option from working. Here is what we have found, When applying ANY change from the "Cue And Page Options" window under the Home tab, it will not let you save the changes to your Lyric Database. A side effect of this issue is, any Script containing Lyric Cues that have been modified using the Cue and Page Options in the Ribbon will not import/cannot be added to another computer from the script. Instea...

Auto Scroll Settings and Advancing Pages

With the new auto scroll settings in Mediashout 6 build 62, you may find that advancing through pages by double clicking sometimes causes the current page to disappear from view. You may need to scroll down to get back to the current page after you double click to fire it. If you have a smaller screen or smaller area dedicated to the pages section of the Mediashout workspace, you may need to change the auto scroll settings to avoid this behavior. Currently the auto scroll setting affects both t...

Sound not coming through Speakers

If you do not hear the sound coming out of the Speakers, but instead coming from the TV or Projector, you will need to follow the steps below to resolve this. 1. Locate the speaker icon in your System Tray in the bottom right corner of your desktop (next to your time/date). 2. Right-click this icon and select Playback Devices 3. Here, you have a list of all of the HDMI Outputs, Audio Outputs, and possibly some other output options. 4. Normally, you will want to click on the option that...

Videos Won't Play in MediaShout

If you are finding that upon firing a video inside of MediaShout, that it either crashes the program OR simply shows a "black" screen, it is very likely that your "codecs" need to be installed. It is possible that your computer performed a Windows update or your "codecs" were never installed. Your codecs are the recipe on how Windows plays your videos in MediaShout. Follow this link and the instructions specifically and you'll be up and running. This link should work for all versions of MediaSho...

Importing SlideShows Can Use Memory

If you are importing rather large PowerPoint files, it can use up a lot of memory to build all your slides out. Our recommendation is to open your script, import your PowerPoint first, save the script and close and reopen MediaShout. We understand this is an inconvenience, but we have our developers working on this and hope to have it resolved in a future update.

Backgrounds Disappearing

A KNOWN ISSUE appeared in Build 49 and was thought to be fixed in B62. If the thumbnail went black, so did the main screen. However, the thumbnail no longer goes black, so we thought this one was resolved. But it is still present in B62 and is related to Backgrounds disappearing within a multipage cue (namely Lyrics) when editing the presentation. We have identified the cause and are working on a solution. However, the immediate workaround is to: 1) Select your Background image in the Edit Area...

BWSymbol.ttf causing MediaShout to crash (crash when clicking font box in MediaShout)

We have a fair amount of users who also use an application called BibleWorks. This application (depending on version) will install a font called BWSymbol that may be missing some critical information from the file properties (Author and Legal Trademark information). If it is missing, then it will cause MediaShout to crash when accessing the fonts in the ribbon. The good news is the BibleWorks has provided an updated font that fixes this issue and we have now included it below (along with steps o...

DLL or Ordinal Error when installing or running MediaShout 6 on Windows 7

MediaShout 6 requires certain Visual C++ elements to be installed on your computer to function properly. Through Windows updates, most users have the needed files without any additional installation. However, if you see a series of missing DLL and Ordinal errors when installing or attempting to run MediaShout 6, you are most likely missing the Visual C++ 2015 update. You can download and install that from Microsoft's website: **Visual C++ Redistributable for Visual Studio 2015 (https://downlo...