Feb 03, 2020
Rita Fiss wrote
The ability to Drag and Drop into the Cue Editor has become unresponsive most of the time and will not Drop and "stick" in the cue.
As a work-around, if I go to Layers-Background, I can then choose the same image that I had attempted to Drag and Drop, double click and it will do as it has been told.
What is going on?
As a work-around, if I go to Layers-Background, I can then choose the same image that I had attempted to Drag and Drop, double click and it will do as it has been told.
What is going on?
Completed
0 votes
3 Answers
Feb 04, 2020
Ryan Zeeck
agent
wrote
Hey Rita,
I just saw your Bug Report on this. I am not seeing any issue with this on my side and on version 7.2.5.1431. If you are on that version, get with our support team to dig into this with you (Support@MediaShout.com).
Thanks,
-Ryan
I just saw your Bug Report on this. I am not seeing any issue with this on my side and on version 7.2.5.1431. If you are on that version, get with our support team to dig into this with you (Support@MediaShout.com).
Thanks,
-Ryan
Feb 05, 2020
Ryan Zeeck
agent
wrote
Rita,
Thank you for the Screenshot verifying that you are on the latest 7.2.5.1431. Please get with our Support Team to dig into this further on your system (Support@MediaShout.com).
Thanks,
-Ryan
Thank you for the Screenshot verifying that you are on the latest 7.2.5.1431. Please get with our Support Team to dig into this further on your system (Support@MediaShout.com).
Thanks,
-Ryan
Feb 06, 2020
Rita Fiss
wrote
Solved! Ensure that the cursor is within the cue box. Dragging the thumbnail into the cue box will not result in a successful drop.