Occasionally, you will open MediaShout and it will request your License Number to activate the program. If you type in your License Number and hit the Next button and MediaShout closes, please follow the steps below to fix this for whichever platform you are using MediaShout on.
WINDOWS:
1. Make sure that you have downloaded the latest version of MediaShout 6. Please go to mediashout.com/download and save/run the latest installation file.
2. Download and open this Activation Fix.bat
3. Open MediaShout, activate it, and register the computer. (If you do not have your license code available, you can locate that by logging into the account on our website which your software was purchased under. If you cannot locate it there and need to request us to look that up, please send an email to support@mediashout.com with the church name, church address, name of any person who could have ordered MediaShout, and any possible email it would be under with a request for your license code. We will attempt to look it up and send it to you so you can perform this update. If you HAVE your license code but it says you have no available activation's, please email your license code to support@mediashout.com so that we can reset it. Version 6 license codes are always an 18 digit number beginning with 3555).
MAC:
1. Make sure that you have downloaded the latest version of MediaShout 6. Please go to mediashout.com/download and save/run the latest installation file.
2. With MediaShout closed, click "Go" at the top of your desktop screen.
3. From there, click on Computer and go to the following location: Macintosh HD>Library>Application Support>Media Shout>Lic
4. In this folder, you will see multiple files that begin with the number "7". Delete all of these files within this folder.
5. Open MediaShout, activate it, and register the computer. (If you do not have your license code available, you can locate that by logging into the account on our website which your software was purchased under. If you cannot locate it there and need to request us to look that up, please send an email to support@mediashout.com with the church name, church address, name of any person who could have ordered MediaShout, and any possible email it would be under with a request for your license code. We will attempt to look it up and send it to you so you can perform this update. If you HAVE your license code but it says you have no available activation's, please email your license code to support@mediashout.com so that we can reset it. Version 6 license codes are always an 18 digit number beginning with 3555).