Recent Issues & Workarounds

With the latest update to MediaShout 7 (7.4), we've implemented a new Song Database (Mongo DB). This new Database style only works with Windows 10 and later. (https://docs.mongodb.com/manual/tutorial/install-mongodb-on-windows/) For this reason, we must insist that any customer running Windows 8 or older download the update from this link instead: https://ms7.s3.amazonaws.com/MS7_Win7.exe IF you have already installed the 7.4 update from Monday (2/21/2022), please go through the fo...

If there is an occasion when, as page breaks are being performed, a verse's pages become jumbled. Here are steps to follow to get the verse in the proper order after a page break. - Place the curser back into the textbox that you created the page break in. Press the "Undo" icon in the upper left corner of the top-line menu until the verse is back in its original configuration. - Expand the textbox of the page. Suggested is X: 20 px, Y: 36 px, W: 1240 px, H: 650 px - Format the text with...

Recently we have seen a handful of users that are unable to launch v7 after the Windows updates have been completed. While using the user.config delete tool has normally resolved this issue in the past, the current problem seems to be caused by outdated C++ programs running in Windows. To update your C++ programs (all of them) please do the following: - Click the link Visual C++ Redistributable Runtimes All-in-One (https://www.techpowerup.com/download/visual-c-redistributable-runtime-p...

If you're reading this article, you have more than likely seen or experienced the "Can't Open File" issue above first hand. If you receive a message that says "MediaShout 7 Can't Open File", there are more than likely a few things going on. As a team, we are actively digging into this issue and are looking for permanent fixes from the developers to allow your experience as a user to be better and satisfying! In our research so far, we have found a few helpful things to check that may help preve...

If you're reading this article, you have more than likely seen or experienced the issue above first hand. If you receive a message that says "MediaShout 7 Can't Save File", there are more than likely a few things going on. As a team, we are actively digging into this issue and are looking for permanent fixes from the developers to allow your experience as a user to be better and satisfying! In our research so far, we have found a few helpful things to check that may help prevent this issue for ...

If you find the need to reset MediaShout 7's user configuration settings, this tool will do the job for you. Some reasons you may need to do this may be if you are having difficulty launching MediaShout 7, or it does launch but your screen settings are invalid so it covers the screens with black, or other various issues. *This tool will NOT remove any of your scripts, saved cues in the Cues Library, or lyric database information. It will ONLY reset the configuration settings. To use the Confi...

If MediaShout 7 launches into a mode that is covering your control screen with black when you launch the software or after you fire a cue/page, there is usually an easy solution. In most cases, if you press F2 and/or F3, it should turn the black screen off and allow you to see the Control Screen and the Settings window so you can redefine the display outputs before firing again. To see this in action, we have created an article that explains Setting Up Your Screens in MediaShout (http://mediasho...

Importing previous version settings with MediaShout v7.3.4 If you previously installed either 7.3.4 b27813 or 7.3.4 b27915, your settings for v7.3.3 will not have been imported during that process. We added that ability to 7.3.4 b28116 and later. You can follow these steps to take advantage of the new Settings Import feature. [This process is ONLY necessary and helpful in this one unique situation and does not apply to any other situation. These steps remove any user settings that were created...