Recent Issues & Workarounds

You may see a message referring to 'Error Number 5012' or an 'allowed minimum version' when you are activating v7. This article explains what is happening and how to resolve this problem.

Issue: We recently discovered that if a corrupt video file is located in the Shift Worship or Media Library folders, that can cause a crash when you attempt to open or create a script. This will not affect many users, but if you experience a crash after the Welcome screen while you are trying to open or create a script, here are the steps to resolve this issue: - Open MediaShout 7 directly (do not double-click a script file to open it). Once you are at the Welcome screen, proceed as follows. -...

With the latest update to MediaShout 7 (7.4), we've implemented a new Song Database (Mongo DB). This new Database style only works with Windows 10 and later. (https://docs.mongodb.com/manual/tutorial/install-mongodb-on-windows/) For this reason, we must insist that any customer running Windows 8 or older download the update from this link instead: https://ms7.s3.amazonaws.com/MS7_Win7.exe IF you have already installed the 7.4 update from Monday (2/21/2022), please go through the fo...

If there is an occasion when, as page breaks are being performed, a verse's pages become jumbled. Here are steps to follow to get the verse in the proper order after a page break. - Place the curser back into the textbox that you created the page break in. Press the "Undo" icon in the upper left corner of the top-line menu until the verse is back in its original configuration. - Expand the textbox of the page. Suggested is X: 20 px, Y: 36 px, W: 1240 px, H: 650 px - Format the text with...

If you run into an issue where MediaShout 7 won't open or launch, please update your Microsoft Visual C++ To update your C++ programs (all of them) please do the following: - Click the link Visual C++ Redistributable Runtimes All-in-One (https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/) - On this page, click the Blue Download Button - Choose the first option in the list of Available Servers for Download - Run the Install_all.bat file. Se...

If you're experiencing the "Can't Open File" error, please email our Support Team (Support@MediaShout.com) with the file that won't open. Once we receive this file, we can look at it to determine what is causing it to not open for you. In most cases, we can delete the item that is causing the issue and get your file back to you within just a few hours (it may take up to 48 hours if submitted during off hours).

If you're reading this article, you have more than likely seen or experienced the issue above first hand. If you receive a message that says "MediaShout 7 Can't Save File", there are more than likely a few things going on. As a team, we are actively digging into this issue and are looking for permanent fixes from the developers to allow your experience as a user to be better and satisfying! In our research so far, we have found a few helpful things to check that may help prevent this issue for ...

If MediaShout 7 launches into a mode that is covering your control screen with black when you launch the software or after you fire a cue/page, there is usually an easy solution. In most cases, if you press F2 and/or F3, it should turn the black screen off and allow you to see the Control Screen and the Settings window so you can redefine the display outputs before firing again. To see this in action, we have created an article that explains Setting Up Your Screens in MediaShout (http://mediasho...