Recent Issues & Workarounds

You may see a message referring to 'Error Number 5012' or an 'allowed minimum version' when you are activating v7. This article explains what is happening and how to resolve this problem.

MediaShout 7 Won't Open or Launch If MediaShout 7 won't start, the most common fix is updating your Microsoft Visual C++ libraries. Follow these steps. --------------------------------------------------------------- Step 1: Update Visual C++ Libraries Visual C++ is a required component for MediaShout. Outdated or missing libraries often prevent the program from launching. Download and Install - Click this link: [Visual C++ Redistributable Runtimes All-in-One](https://www.techpowerup.com/do...

Can't Open a File Error If you're getting a "Can't Open File" error, we can help. Email our support team at Support@MediaShout.com with the file attached. We'll analyze the file, identify what's causing the issue, and usually delete the problematic item and return your file within a few hours (up to 48 hours if submitted during off-hours). --------------------------------------------------------------- While We Fix Your File While our support team works on your file, reset your MediaShout 7...

MediaShout 7 Can't Save File Error If you're seeing a "MediaShout 7 Can't Save File" error, check these common causes—most can be resolved quickly. --------------------------------------------------------------- 1. Check Your Disk Space Low disk space on your C drive (primary drive) is the most common cause of save failures. - Open File Explorer (folder icon at the bottom of your screen). - Click This PC in the left column. - Look at your C drive. If the indicator bar is red, your drive is ...

Black Screen Covering Control Window If MediaShout 7 launches with a black screen covering your control area, or a black screen appears after you fire a cue, don't worry—it's usually a simple display setting issue that can be fixed in seconds. --------------------------------------------------------------- Quick Fix: Toggle Displays Off Press one or both of these keys to turn off the black screen: - F2 — toggles Main Display on or off - F3 — toggles Stage Display on or off One of these sho...