If you're reading this article, you have more than likely seen or experienced the issue above first hand. If you receive a message that says "MediaShout 7 Can't Save File", there are more than likely a few things going on.
As a team, we are actively digging into this issue and are looking for permanent fixes from the developers to allow your experience as a user to be better and satisfying! In our research so far, we have found a few helpful things to check that may help prevent this issue for you and your team moving forward.
Please check the following:
1.) 4K resolutions in any picture or video - How do I check this?
- Find your image or video file (wherever it is stored on your PC) and right-click and then left-click Properties
- Click the "details" tab at the top
- On Under "Image" make sure that the dimensions are NO HIGHER than 1920x1080. For videos, make sure that the frame width and frame height are no higher than 1920 and 1080.
- Tip: Use a free program like "Handbrake" to convert your high-resolution video down to size. Here is a video on how to use Handbrake: https://www.youtube.com/watch?v=R-n4Zb0kd-Y
2.) 32-bit images - How do I check this?
- Find your image or video file (wherever it is stored on your PC) and right-click and then left-click Properties
- Click the "details" tab at the top
- Under "image" make sure that the bit depth is 32-bit or lower.
3.) Unsupported media file types (check out our supported file types here: https://support.mediashout.com/196947-Supported-Media-File-Types)
4.) Make sure the File Name (of your Script) is less than 25 characters long
TIPS
We would recommend that if you run into this "Can't Save" issue, to try and create a brand new "blank script". Then, copy and paste one cue at a time into the new script. After each "paste" option, do a "File>Save" of the program you are testing on. If you receive the "Can't Save" message on that specific cue that you just pasted, it is likely that that cue is causing the issue and should be removed. Repeat this process as needed.
Finally, we are more than happy to help troubleshoot. If you run into continuous issues with seemingly no resolution, please email us directly at support@mediashout.com. We'd love to help out in any way we can!