MediaShout 7 - Can't Open File

If you're experiencing the "Can't Open File" error, please email our Support Team (Support@MediaShout.com) with the file that won't open.

Once we receive this file, we can look at it to determine what is causing it to not open for you. In most cases, we can delete the item that is causing the issue and get your file back to you within just a few hours (it may take up to 48 hours if submitted during off hours).

Once you have sent that file, please go through these steps to backup and delete the MediaShout 7 Registry Key:

1. Go down to your Start Button and search for: Regedit   and then hit the Enter key on your keyboard to launch the Registry Editor on your computer
2. In the Registry Editor, go to HKEY_CURRENT_USER > Software > MediaShout > MediaShout 7
3. Right-click on the MediaShout 7 Key and choose Export to save it to your Documents folder (name it v7).
4. Right-click once again on the MediaShout 7 key and choose Delete.
5. Try to reopen MediaShout

If you have any trouble with this or have further questions, please email Support@mediashout.com