Can't Open a File Error

If you're getting a "Can't Open File" error, we can help. Email our support team at Support@MediaShout.com with the file attached.

We'll analyze the file, identify what's causing the issue, and usually delete the problematic item and return your file within a few hours (up to 48 hours if submitted during off-hours).

While We Fix Your File

While our support team works on your file, reset your MediaShout 7 registry settings. This often helps MediaShout open files that were previously giving errors.

Backup Your Registry Settings

1. Press the Windows key, type Regedit, and press Enter to open the Registry Editor.
2. Navigate to: HKEY_CURRENT_USER > Software > MediaShout > MediaShout 7
3. Right-click on MediaShout 7 and select Export. Save the file to your Documents folder and name it v7 (this is your backup).

Delete the Registry Key

1. Right-click on the MediaShout 7 key again and select Delete.
2. Close the Registry Editor.
3. Reopen MediaShout and try opening your file again.

Need More Help?

If you're still having trouble or have questions, email Support@MediaShout.com.