If you're experiencing the "Can't Open File" error, please email our Support Team (Support@MediaShout.com) with the file that won't open.
Once we receive this file, we can look at it to determine what is causing it to not open for you. In most cases, we can delete the item that is causing the issue and get your file back to you within just a few hours (it may take up to 48 hours if submitted during off hours).