Black Screen Covering Control Window
If MediaShout 7 launches with a black screen covering your control area, or a black screen appears after you fire a cue, don't worry—it's usually a simple display setting issue that can be fixed in seconds.
Quick Fix: Toggle Displays Off
Press one or both of these keys to turn off the black screen:
- F2 — toggles Main Display on or off
- F3 — toggles Stage Display on or off
One of these should make the black screen disappear and show your control window again.
On a laptop? You may need to hold Fn and then press F2 or F3 to activate function key mode.
Prevent This From Happening Again
Once you can see your control screen, adjust this setting so displays stay hidden on launch:
- Go to Settings > Displays.
- On the left side, find Enable Displays on Launch and set it to Hide.
This prevents the black screen from appearing when you launch or fire cues in the future.
If You're Connected to Presentation Screens
If you're experiencing this issue while your presentation screens are connected, follow our full setup guide for detailed troubleshooting:
Still Seeing the Black Screen?
If F2 and F3 don't work, email our support team at Support@MediaShout.com and let us know what you've tried.