Frequently Asked Questions

What has changed in v7.6.3?

Changes & Improvements in MediaShout 7.6.3 - NEW FEATURE - New cue type for Comments - Previous versions of MediaShout offered a cue type which was dedicated to comments only, so we have added that to version 7. These cues do not perform any action with any screen or sound, and as such they cannot be 'Fired'. They are simply a place to add a note to the operator or a useful comment. For consistency with other v7 cues, you can name the comment cue anything you want, and there is space below tha...

What has changed in v7.6.2?

Changes & Improvements in MediaShout 7.6.2 - NEW FEATURE - New options for script Auto-scroll - Previous versions of MediaShout offered multiple options for how the Auto-Scroll feature worked, and we have now brought those options to MediaShout 7! With the modified control at the bottom of the script, you can now select between having the active cue in the script stay at the Top, in the Middle (default), at the Bottom, or not Auto-Scroll at all (Off). - NEW FEATURE - Show subfolders in the Me...

How to Logout of SongSelect within MediaShout 7

Occasionally, you may need to log out of SongSelect within MediaShout to troubleshoot any SongSelect issues. Below are the steps to do that. First, please navigate to https://songselect.ccli.com/ to make sure you're logged out of the SongSelect website. 1. Within MediaShout 7, open the Lyrics Library and select the EDIT Tab. 2. Select the last icon on the far left (see pic). It will log you out of SongSelect and return you to "My library". 3. Select SongSelect under Select Library and it wil...

Setting Up Your Screens in MediaShout

MediaShout 7​​​​ for Windows https://youtu.be/nP4wAKTqTzw These instructions will guide you through the entire process of setting up Windows Display Settings and MediaShout 7 properly. If you are having issues configuring the screen layout in MediaShout after you have followed these steps, please email Support@mediashout.com. [Using MediaShout 6? Click here to see instructions.](#MediaShout 6) If you are having trouble with screens going to black after launching MediaShout 7 or firing a cue,...

How to move your Song Library from one computer to another - MediaShout 7

To move your Lyrics from MediaShout 7 on one computer to MediaShout 7 on another computer, please follow these steps: 1. Close MediaShout 7 2. Go to this location on your computer: C:\ProgramData\MediaShout Note: The ProgramData folder is Hidden by default. So, if you don't see it, you may need to set your system to Show Hidden Files (https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5#:~:text=Show%20%3E%20Hidden%20items.-...

v7 - How do I find my MediaShout 7 License Key

There are a couple of ways to find your MediaShout 7 License Key: If you have access to your MediaShout 7 program: -Open MediaShout 7 -Go to Help and then About -Your License Number will be listed there (begins with 334) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- If you DO NOT have access to your MediaShout 7 program: -Go to www.mediashout.com/account -L...

Transferring MediaShout 7 Files From One PC to Another

We make transferring your MediaShout 7 files to another computer simple so you can use the same script files, songs, etc on the new computer. Here is the best way to do this: (NOTE: If the old computer is no longer going to be used for MediaShout, open MediaShout 7, and at the top of the program go to Help > About and Deactivate your license before you activate it on the new computer. This is to release one of your activations so that you can use it on the new computer. It will not let you a...

System Requirements for MediaShout 7

In order to run MediaShout successfully and consistently, there are certain things that are required. Below is a list of the System Requirements for MediaShout 7. The software may run on a computer that is beneath these System Requirements, but it is not supported. We always recommend that you run the 30 day Free Trial Version (http://www.mediashout.com/free-trial/) before you make a purchase to verify that it will run well on your current computer. System Requirements for MediaShout 7 for Wi...

Using PowerPoint files within MediaShout 7

With Office 2019 removing even more of the third-party tools, we have moved away from requiring PowerPoint and instead offer the ability to import your PPT/PPTX file as images or even as native MediaShout Cues which give you full editing capability without needing to have or open PowerPoint at all. Within MediaShout 7, click Insert and go down to Import. Here, you will find the options: Import PPT/PPTX as Images and Import PPT/PPTX presentation. Importing PPT/PPTX as Images will convert each s...

Using a USB Remote with MediaShout 7

MediaShout 7 is designed to easily make use of a standard USB remote controller to navigate through your presentation. To set this up, follow these steps: - Plug your remote into an available USB port on your computer. - Open the Preferences in MediaShout by clicking on the Settings menu. - Select the General Settings tab. - Under the Remote Control section, click Add New Controller and then follow the prompts on the screen. Once configured, as long as that device is plugged int...

How to Update my Video Card Driver - v7

PLEASE NOTE: Updating drivers is normally a function of a computer care professional. MediaShout does not support this process directly and is not responsible for any issues that may arise from attempts to complete this process. If in doubt, please consult with a professional. However, we commonly recommend that video card drivers should be kept up to date within 2-3 months for best performance. 1) Find Your Video Card & Driver Date a) On Windows 10, right click the start button and select ...

MediaShout 7 Error Logs

There is a new function within MediaShout 7 that will generate a log file whenever it experiences an error message or crash. These log files can be very helpful to our development team when they are trying to track down exactly what was happening during those errors. The log files are located in an area of the computer's file system that is typically not visible or easily accessed, but we have created a simple tool that will retrieve those files and place them in a folder on your desktop. If y...

Setting a Default Bible in MediaShout 7

MediaShout 7 allows you to set a default Bible so that you can quickly add Bible verses using your preferred translation. - Click Settings at the top. - Click Library Settings. - Click the drop-down arrow under "Default Bible Translation" - Click "Save Changes". You will now see your Default Bible at the top of the list when you choose Select Bible in the Insert Bible window.

Bibles included with MediaShout 7

MediaShout 7 comes loaded with only 5 Versions of the Bible. To access the other 65 Versions, please follow these steps: First, please double check to verify that you are on AT LEAST 7.1.7 (or newer). Within MediaShout 7, go to Settings > Library On this Tab, you'll see the option to Download the Bibles. Click the Download Button. This will begin the process of downloading and installing your Bibles (this may take some time, depending on your connection). Once that is done, you can click...

Supported Media File Types

MediaShout supports many types of media files. Below is a list of supported file types: SUPPORTED FILE TYPES Graphics - JPEG (.jpg, .jpeg) - Portable Network Graphics (.png) *Transparent png or alpha channel also supported - Windows or OS/2 Bitmap (.bmp) - Windows Metafile (.wmf) - Graphics Interchange Format (.gif) *animation/movement not supported Videos - MPEG-1&2 (.mpg, .mpeg) - Video for Windows (.avi, .wmv) - QuickTime - Cinepak (.mov) - Apple Video (.mp4) *h....