Support Documentation

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Fix for Activation Fail/MediaShout Will Not Launch

Occasionally, you will open MediaShout and it will request your License Number to activate the program. If you type in your License Number and hit the Next button and MediaShout closes, please follow the steps below to fix this for whichever platform you are using MediaShout on. WINDOWS: 1. Make sure that you have downloaded the latest version of MediaShout 6. Please go to mediashout.com/download (http://www.mediashout.com/download) and save/run the latest installation file. 2. Download and o...

June 2018 - Build 73 FIX

*You may need your license code to launch MediaShout after installing the update to build 74 if coming from a version prior to build 73. Please find this first or send an email to support@mediashout.com with the church name, church address, name of any person who could have ordered MediaShout, and any possible email it would be under with a request for your license code. We will attempt to look it up and send it to you so you can perform this update. If you HAVE your license code but it says you...

Moving MediaShout 6 Lyrics from Windows to Mac

Here are the steps to copy your lyric library from MediaShout 6 on a Windows computer to MediaShout 6 on a Mac. 1) On the Windows computer in MediaShout, go to the Insert Lyric window. 2) In the song list, single click to select on any song 3) Press Control + A to select all songs 4) Right-click any of the selected songs and click Export Lyrics 5) Change the file type to SSC (MediaShout scripts) using the drop-down selection box, give it a name such as "Windows Songs," and pick a locatio...

What Is a Site License?

What is a Site License? A Site License allows the user to activate as many systems as they need for their ministries at one location. Where can I use the Site License? The license can be used to activate any computer of the same platform (Window and/or Mac) that is used for the ministries at the church. This includes the personal computers of staff and volunteers. If staff or volunteers are called to other ministries, any personal computers that were activated must be deactivated This ARTICLE...

Logitech R400 Presenter

The Logitech R400 Presenter is a great solution for advancing through cues in MediaShout! - Presenter Mode,Built-in Class 2 Laser Pointer, Intuitive touch-keys for easy slideshow control. AA batteries required (best with Polaroid AA batteries) - Bright red laser pointer - easy to see against most backgrounds - Up to 50-foot wireless range for freedom to move around the room - 2.4GHz RF Wireless Technology, Built-in docking bay stores receiver for easy pack up and portability - There...

MediaShout 6 (Windows) Change Log

Build 6.3.81 (December 31, 2019) This build updates the Licensing System and is only required for users that use online activations to continue using the program. Offline Activation users are not required to update and are recommended to stay on build 6.3.80. Build 6.3.80 (November 13, 2018) 1. Updated the Help Tab Items. (SIX-1894) 2. Cleaned up and improved the Installer Process for new installs. (SIX-1937) 3. Set the Default Script View to "Top" for new installs. (SIX-1935) 4. Updat...

Using PowerPoint 2010 and Newer in MediaShout

In MediaShout 6, we have added a New Feature that allows you to Import your PowerPoint files (https://support.mediashout.com/769643-Converting-Powerpoint-Slides-to-JPEG-for-Import-into-Mediashout) into MediaShout and play them through. This does not require any specific version of PowerPoint to be installed. Simply go to Insert Elements and choose Import Slideshow to select your PowerPoint file and begin the import process. Keep in mind: In doing this, you will lose all animations and transitio...

Codecs for Windows 7/8/10 with MediaShout 6

This article covers downloading and installing additional resources that allow your computer to work with a wide variety of video file types. For an overview of what problems these might solve, and an explanation of why codecs are so important, please see the section below titled Background Information - Why do I need these? Download and Installation Instructions PLEASE REVIEW THIS ARTICLE IN ITS ENTIRETY BEFORE DOWNLOADING AND INSTALLING THE FILE. FOLLOW THESE INSTRUCTIONS FULLY AND CARE...

Adding NEW stanzas to an existing Lyric

Sometimes, a user will need to add a new stanza to an existing Lyric record. The process is rather simple following the steps below. Method 1 (useful if you are making multiple edits to multiple Lyrics) 1. From the Home Tab, click Insert Lyric. 2. Select the Lyric you wish to edit. 3. In the middle of this window you see your existing stanzas. 4. At the bottom of this section you will see a "Create New Page" button and a list of available stanzas. 5. Select the stanza you want to create an...

Error: The installed version of media shout could not be determined.

If you are trying to install MediaShout while on any other account than the Admin account (of your computer), you will receive the message: "The installed version of media shout could not be determined." To fix this, simply log into the Administrative account on the computer that you are currently on. Talk to your Tech Department if you do not know the Admin account/password. Windows 10: Right-click your start button, click Shut Down or Sign Out, Select Sign Out. Then, select the Admin...

Buying a Computer? Read This First!

MediaShout Computers We have many customers who ask if we know of a good computer that would work with MediaShout. We offer a laptop and a few desktop computers that can be configured with or without the MediaShout software installed. The unique part is that when you order a computer from us, our Senior Tech sets it up and get it working with MediaShout before sending it out to you (and with no Bloatware!) Feel call us for current pricing. Pro Desktop Bundle - MediaShout 6 Installed and C...

Setting Up Your Screens In MediaShout 6

MediaShout 6 https://youtu.be/UBVJY-owjgQ If you find that your presentation screen is mirroring your control screen, please follow the directions below carefully. These instructions will guide you through the entire process of setting up Windows Display Settings and MediaShout 6 properly. If you are having issues configuring the screen layout in MediaShout after you have followed these steps, this article ([Display Setup Tool for MediaShout 6](https://support.mediashout.com/556638-Display-Set...

Submit a Bug for MediaShout 6 (Windows)

**Bug Reporting (MediaShout 6 Windows) Made Easy** It's very easy to report bugs that you may find in MediaShout 6. The link below will simply open your computer's default email program and will generate an email that you can easily fill in and send to us. Just follow the steps on the email and send it to us. PLEASE only submit one bug per email (it makes it much easier to track and resolve with our development team). Thanks! NOTE: If you are using Gmail as your email, you can set it as ...

MediaShout EULA (End User License Agreement)

Understanding licensing is important because it allows you to take full advantage of the software you've purchased. The purchase of MediaShout includes licensing to install the software on one or unlimited computers (explained below). We don't make a distinction between presentation systems and preparation systems because that provides the most flexibility to our customers to use those licenses any way they need. Some customers need three presentation systems in different areas. Some only need t...

Announcement Loops

INFO: While this article walks through the Announcement Loop feature on the advanced tab, our FAVORITE way that we advise to run announcement loops is within a MediaShout script. Let us show you! You can find a video demonstration HERE: https://support.mediashout.com/354687-Creating-an-Announcement-Loop-in-a-Script The Announcement Loops pop-up window is used to manage the Announcement Library and to create loops. Loops are announcement groups that contain one or more cues. Create announcement...

Accessing your iTunes playlists in MediaShout

If iTunes is not an available option in MediaShout, it is most likely a setting in iTunes that needs to be enabled. The information below is from the Apple website that will explain what needs to be turned on. This LINK (https://support.apple.com/en-us/HT201610) will give you the article in its entirety. By default, iTunes 12.2 and later doesn't create an iTunes Library.xml. If you're using OS X Mountain Lion or earlier or a third-party app that uses the XML file, you need to enable Legacy lib...

Importing your MediaShout V4 Song Library into V6

If you have made the jump from MediaShout 4 to MediaShout 6, one of the nice things is you're able to bring your v4 Song Library over to v6 with just a few simple steps. Just follow along and you'll be good to go! To export the V4 database, do the following: Step 1: Make sure that you have your "Decks" setup on the left-hand side of MediaShout. If you do not, go to Window and check the Box for Songs to have the Songs Deck Show. Step 2: Click the Song Library Tools (Large Down Arrow) menu ...

Keyboard Shortcuts for Mediashout 6

The following list provides the keyboard shortcuts for Mediashout 6. More will be posted as they become available: F4 – Quick Cue 1 F5 – Quick Cue 2 F6 – Quick Cue 3 F7 – Previous Cue/Page F8 – Stop All F9 -- Play Next Cue/Page F11 – Fire Current Cue/Page Delete – Deletes cues from script, Deletes when editing text, no function on objects Space -- Play Next Cue/Page Shift + Space -- Play Previous Cue Ctrl + a – Select All Ctrl + z – Undo (when applicable) Ctrl + x – Cut Ctrl + c...

All Screens show black in Mediashout 6

If all your displays go black when opening Mediashout, or after switching to 2 or 3 display mode after opening it, it could be a couple of possible things. One would be simply that the control screen and main program and/or stage displays are switched (they are receiving a video signal that should be going to one of the other screens, etc.) To fix this, you would press CTRL + Alt + 1 to put Mediashout into 1 Display mode again. Then, you can go to the Settings tab and the General Settings butt...

Deactivating Mediashout 6 on Windows

If you plan on upgrading computers or otherwise moving to another computer that you want to put Mediashout 6 on, you can deactivate it on your old computer to free up one of your activations. A standard license purchase before June 2018 will have 3 activations allowed, unless you have purchased more. Or if your license was purchased after June 2018, you may own either a "single" version of MediaShout which allows only one computer active at a time, or a site license (https://support.mediashout.c...

Packed Scripts or .SSCX?

MediaShout offers 2 ways to prepare a Script for transport to another computer. Each has benefits as well as caveats. Below are the details of each. _There is a lot of information to cover in this article, so please review it in its entirety to make sure you are using the best option for your situation. _ Packed Scripts Packing a Script is the traditional way for preparing a Script for transport to another computer. MediaShout places a copy of the Script (.SSC) as well as a copy of all of the ...

The Difference Between SSC and SSCX files

The SSC format is the standard MediaShout format script file that simply contains the script from your presentation. There is no media associated with it (but is a smaller file size). The SSCX format is a new format that bundles all of the media into the single file (similar to Packing your Presentation). This way, you only have to save the SSCX file to take it to another computer (but it is a larger file size than just a standard SSC). If you aren't moving it from computer to computer, then yo...

Importing EasyWorship Files in MediaShout 6

**EasyWorship Song Files** You can import EasyWorship Song Data files into MediaShout 6. If you have EasyWorship on your system and installed in the default location, simply go to the Insert Lyric, Gear Icon, Add Lyrics -> From EW... This will automatically locate your EasyWorship Song Data file in it's default location and convert it right into your library. If EasyWorship is on another computer, copy the entire "Data" folder and bring it to the new computer on a flash drive. If EasyWorsh...

Updating Your Video Card Driver - PC

If you are having display issues on your computer, it is likely that your Video Card Driver needs to be updated. Video Card Driver's need to be updated three or four times a year. You will want to go directly to the Manufacturers website to locate and download the Driver specific to your Video Card and Windows Operating System. How to Update your Video Card Driver: 1. First, we need to check what the date of your Current Video Card Driver is. To check this, go into your Device Manager. You ...

Installing Multiple Builds On The Same Computer

It is possible to have more than one build of MediaShout 6 on the same computer. This is useful when you want to test a new build without the need for uninstalling and reinstalling. And if something should go wrong, you can simply launch the previous build without issue. * Go to C:/Program Files (X86)/MediaComplete/MediaShout 6 (NOTE: if you are using 32-bit Windows OS, then you won't have a "Program Files (X86)" folder; instead, just go to "Program Files") * Right-click on the MediaShou...

Using Pads or Cross-Fading Audio Tracks in Cues

Although Pads have been around for a while, we are just now seeing an increase of users actually using them. The instructions below should show you how to apply them so they cross-fade from one Lyric cue to another. This also applies to any other audio file you may like to use. First insert your Lyric Cues and make sure you have a blank at the end. To do this, right click the last stanza and select Add Page/Blank. Then for each Lyric you want Pads applied to, do the following. 1. Open your ...

Supported PowerPoint Versions with MediaShout 6 (Windows)

**The following PowerPoint versions are fully supported with MediaShout 6 on Windows:** 1) PowerPoint 2010 (any version) (https://mediacomplete.ladesk.com/968278-Why-We-ONLY-Recommend-PowerPoint-2010) 2) PowerPoint Viewer '97 (Only supported on Windows 7) **The following PowerPoint versions MAY work with MediaShout 6 on Windows (See note below):** 1) PowerPoint 2007 2) PowerPoint 2013 (any version) 3) PowerPoint 2016 (any version) 4) PowerPoint 365 (any version) *NOTE: With PowerP...

Transferring MediaShout 6 files from one PC to another.

Occasionally users need to transfer their MediaShout 6 files to another computer in order to use the same script files, songs, etc on the new computer. Here is the best way to do this: (NOTE: In MediaShout 6, you will need to Deactivate your license before you activate it on the new computer if the old computer is no longer going to be used for MediaShout. In the upper right corner of the program, you will see an italicized ( i ). Clicking this will open another window where you will see your l...

Bibles included with MediaShout 6

Here are the bibles that are included with MediaShout 6: Instructions for installing the Public Domain bibles can be found HERE (https://support.mediashout.com/016856-Manually-Adding-The-Public-Domain-Bibles-To-MediaShout-6) If you have a license for more than one computer, instructions are found HERE (https://support.mediashout.com/158623-Where-Are-All-My-Bibles) Public Domain (Single Version of MediaShout) Copyrighted (Site License Version of MediaShout) English Am...

Additional Lyrics for MediaShout 6

We install a Lyric library that contains 283 of the most popular hymns and songs with MediaShout 6 by default. If you need additional lyrics, the following two files may be downloaded and imported into MediaShout 6: **MediaShout Collection (https://mediacomplete.ladesk.com/scripts/file.php?view=Y&file=6714bce6e05aa3fa6956f2a14b9d4ea5)** **MediaShout Spanish Lyrics (https://mediacomplete.ladesk.com/scripts/file.php?view=Y&file=ebb719a99a54596c2db80f76dd58c2bf)** Click HERE (http://www...

Making the Upgrade to MediaShout 6

What programs should I consider installing in addition to MediaShout 6? If you plan on doing any video, K-lite is a highly recommended add-on. You can find a link to the version we recommend here: **Codecs for Windows 7/8/10 with MediaShout 6 (https://mediacomplete.ladesk.com/381329-Codecs-for-Windows-7810-with-MediaShout-6)** In addition to all of that, if you are going to install Microsoft Office, we recommend and support only Office 2010 and 2016 (msi version). (https://support.mediasho...

Cue Setup for MediaShout 6

**How should I configure my Cue Setup for MediaShout 6?** This article will walk you through the common scenarios and how you should configure your MediaShout 6 program to avoid any resolution mis-match issues or repagination of text boxes. ** ** **Scenario 1: One (and only one) Computer that you build and present on...** In this scenario, you only have one computer in your ministry that does all of the MediaShout 6 building and playback. Here are the configuration steps to follo...

Using Prezi In MediaShout

Unfortunately, since Prezi relies solely on Flash files for their presentations, these will not work in MediaShout 6. Given the security risk that can come by using Flash files, there are no plans for supporting Flash files in the future.