Frequently Asked Questions

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Manually Add Bibles to MediaShout 6

If you need to add additional Bibles to your program, you can use the steps here to do that. 1. With MediaShout closed, click this link to download the Bibles. 2. Then, open the All+Bibles.zip file to find the individual folders for each Bible translation. 3. Copy the folder(s) that you need and place them into this folder on your computer: C:\ProgramData\MediaComplete\MediaShout 6\Bible Library 4. Then, when you open MediaShout, you will have access to all of those Bibles. Note: ProgramDat...

v6 - How do I find my MediaShout 6 License Key

There are a couple of ways to find your MediaShout 6 License Key: If you have access to your MediaShout 6 program: -Open MediaShout 6 -Click the lowercase "i" in the top right corner -Your License Number will be listed there (begins with 355) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ If you DO NOT have access to your MediaShout 6 program: -Go to www.media...

Fix for Activation Fail/MediaShout Will Not Launch

Occasionally, you will open MediaShout and it will request your License Number to activate the program. If you type in your License Number and hit the Next button and MediaShout closes, please follow the steps below to fix this for whichever platform you are using MediaShout on. WINDOWS: 1. Make sure that you have downloaded the latest version of MediaShout 6. Please go to mediashout.com/download (http://www.mediashout.com/download) and save/run the latest installation file. 2. Download and o...

Merging Lyric Libraries from Different Sources

Occasionally, you may have two or more different lyric databases that you want to combine into one. Before you do this, though, you need to think through a few things to prepare: 1) Choose one of the databases to be your Master Database. This is the database that will be the one with the latest changes that you will be merging everything else into. 2) Also determine how many lyrics you will need to merge from the database. If you've only got a few (less than 20) that are different, it may be b...

How to Rename and Renumber Stanza's

If you need to Renumber a Stanza with a Lyric, you will need to follow the steps below: Let's say that your Song has Verse's 1, 2, 3 and 4 and you need to Change Verse 4 to become Verse 2. And, Verse 2 needs to become Verse 3, and 3 needs to become Verse 4. 1. Insert your Lyric into your Script. 2. Select your Lyric on the left hand side of MediaShout 3. Click Add Stanza's on the Ribbon under the Home Tab and Choose Rename Stanza's 4. Choose Verse 2 in the list on the left side and set the ...

Manually Adding The Public Domain Bibles To MediaShout 6

If you purchased MediaShout 6 after 06-01-2018 and need to install the Public domain Bibles, these instructions will walk you through the process. Windows 1. Download this ZIP FILE (https://s3.amazonaws.com/v6resources/PD+Bibles-WIN.zip) (PD Bibles-WIN) and save it. 2. Once the download is complete, right-click it and select Extract All. By default, Windows will extract the file to the same location of the Zip file. In the address field, paste this (without quotes) "C:\ProgramData\MediaCom...

Setting Up Screens in MediaShout Version 6 (Windows / Mac)

(https://youtu.be/UBVJY-owjgQ) If you find that your presentation screen is mirroring your control screen, please follow the directions below carefully. These instructions will guide you through the entire process of setting up Windows Display Settings and MediaShout 6 properly. If you are having issues configuring the screen layout in MediaShout after you have followed these steps, this article (Display Setup Tool for MediaShout 6 (https://support.mediashout.com/556638-Display-Setup-Tool-for...

Display Setup Tool for MediaShout 6

It can sometimes be confusing or difficult to configure the display settings for MediaShout in certain display configurations, so we've created a tool that will assist you with that task. It is very simple to use, and you can't hurt anything with it, but there are a couple important things to know beforehand: - This only runs on 64 bit Windows. - You need to have all of your displays connected to the computer when you run this. You can't configure settings for a display that is not curren...

Syncing your script to the cloud in MediaShout 6

Syncing to the cloud allows users in different locations to share scripts and co-author presentations. You will need to first sign up for one of the Cloud services supported by MediaShout: DropBox, OneDrive or Google Drive. In MediaShout, go to the Advanced Tab > Sync to Cloud, select the cloud service you are using and then Sign In to it using your established username and password. Once you have a script ready to send to the cloud follow the steps below. 1) Go to the File Menu > Pack ...

Crashing and/or Freezing Issues in MediaShout 6

MediaShout 6 is an extremely stable program. If you are finding that MediaShout 6 is freezing or crashing, there may be a few items outside of MediaShout causing those issues. While we continually work to make MediaShout 6 the best Church Presentation software on the market, updating and tweaking issues for Windows, video card drivers, and codecs can dramatically resolve major crashes. We ask that you use this list to make sure that your computer is in peak condition for MediaShout. If you find ...

Videos Won't Play in MediaShout 6

If you are finding that upon firing a video inside of MediaShout, that it either crashes the program OR simply shows a "black" screen, it is very likely that your "codecs" need to be installed. It is possible that your computer performed a Windows update or your "codecs" were never installed. Your codecs are the recipe on how Windows plays your videos in MediaShout. Follow this link and the instructions specifically and you'll be up and running. This link should work for all versions of MediaSho...

Which Resolution To Use With MediaShout 6

With the rapid advancements in size and resolution of media displays, sometimes, figuring out what resolution to use for your presentations and your cues with MediaShout can get a bit confusing. Below is the best way to find the resolution that works best for your setup and for your software. _Choosing The Resolution For Creating Your Cues In The Software_ MediaShout allows you to create cues in any resolution that you would like. When talking about resolution of cues, specifically referring t...

Updating Your Video Card Driver - PC

If you are having display issues on your computer, it is likely that your Video Card Driver needs to be updated. Video Card Driver's need to be updated three or four times a year. You will want to go directly to the Manufacturers website to locate and download the Driver specific to your Video Card and Windows Operating System. How to Update your Video Card Driver: 1. First, we need to check what the date of your Current Video Card Driver is. To check this, go into your Device Manager. You ...

All screens show black in Mediashout 6

If all your displays go black when opening Mediashout, or after switching to 2 or 3 display mode after opening it, it could be a couple of possible things. One would be simply that the control screen and main program and/or stage displays are switched (they are receiving a video signal that should be going to one of the other screens, etc.) To fix this, you would press CTRL + ALT + 1 to put Mediashout into 1 Display mode again. Then, you can go to the Settings tab and the General Settings butt...

Psalms VS Psalm

This comes up for discussion about twice a year - Psalms vs. Psalm. We agree that when you are referencing a single verse from the Book of Psalms, it is a Psalm, however, as these are digital files provided by the publisher, the book title is correctly entered as Psalms (since it is officially the Book of Psalms). Interestingly enough, the bigger issue is over the English language as we don't quote Proverbs as Proverb X:X. It is still Proverbs X:X. But the examples are identical. It is a fun deb...

Bibles included with MediaShout 6

Here are the bibles that are included with MediaShout 6: Instructions for installing the Public Domain bibles can be found HERE (https://support.mediashout.com/016856-Manually-Adding-The-Public-Domain-Bibles-To-MediaShout-6) If you have a license for more than one computer, instructions are found HERE (https://support.mediashout.com/158623-Where-Are-All-My-Bibles) Public Domain (Single Version of MediaShout) Copyrighted (Site License Version of MediaShout) English Am...

Where Are All My Bibles?

MediaShout 6 Trial: MediaShout comes with 67+ translations of the Bible. However, during the trial, you will only have access to the King James Version of the Bible. MediaShout must pay the publishers of those 67+ translations of the Bible. So, we cannot allow access until you have purchased MediaShout. Purchased: If you have already purchased MediaShout 6 and have a license for more than one activation, you now have access to all 67+ translations of the Bible! However, you may not want all ...

Templates: What are they and how to make new ones?

What are they? Templates are more than just the Background you see when using them. Although the Background is applied to the template, the template will hold a lot more information. For the most part, this is ALL of your text settings, including the font style, font size, font color, font attributes (Bold, Underline and Italics), alignment and the size of the text box as well as any additional objects you have (like Reference Text Boxes, other media, and more). How do I make a new Template?...

Inserting Multiple Media Files at Once in MediaShout 6

NOTE: If you are using PowerPoint files for your Announcements, you can now use the Import Slideshow option (Home > Insert Elements > Import Slideshow) NOT the generic Slideshow option. Using the Import option will convert the file and Insert it as one cue with multiple pages. Sometimes, you need to insert multiple Images/Videos/Announcements into a Script and set them to advance Automatically and Loop. Here are instructions for how to do this: 1) Open Mediashout 6, then open the Fil...

Supported Media File Types

Mediashout supports many types of graphic, video, and audio files. Below is a list of supported file types: SUPPORTED FILE TYPES Graphics * JPEG (.jpg, .jpeg) * Portable Network Graphics (.png) *Transparent png or alpha channel also supported * Windows or OS/2 Bitmap (.bmp) * Windows Metafile (.wmf) * Graphics Interchange Format (.gif, .jif) *animation/movement not supported * Icons and Cursors (.ico, .cur) Videos * MPEG-1&2 (.mpg, .mpeg, .mpe, .m1v, .m2v) * Video for...

Going into Dual or Triple Screen Mode

Although the process and end result is the same, the method by which you set up MediaShout to show your presentation is a little bit different in MediaShout 6 than in previous versions. _Step 1:_ Go to the Settings Tab _Step 2:_ Click the Dropdown Menu called 1 Display and Set it to 2 Displays (or 3 displays if you are using a Stage display) If you see the dropdown menu like above then you're all set and ready to show MediaShout presentations by just double clicking on one of the cues in...

Importing your MediaShout V4 Song Library into V6

If you have made the jump from MediaShout 4 to MediaShout 6, one of the nice things is you're able to bring your v4 Song Library over to v6 with just a few simple steps. Just follow along and you'll be good to go! To export the V4 database, do the following: Step 1: Make sure that you have your "Decks" setup on the left-hand side of MediaShout. If you do not, go to Window and check the Box for Songs to have the Songs Deck Show. Step 2: Click the Song Library Tools (Large Down Arrow) menu ...

Deactivating Mediashout 6 for Windows

If you plan on upgrading computers or otherwise moving to another computer that you want to put Mediashout 6 on, you can deactivate it on your old computer to free up one of your activations. A standard license purchase before June 2018 will have 3 activations allowed, unless you have purchased more. Or if your license was purchased after June 2018, you may own either a "single" version of MediaShout which allows only one computer active at a time, or a site license (https://support.mediashout.c...

Error: The installed version of media shout could not be determined.

If you are trying to install MediaShout while on any other account than the Admin account (of your computer), you will receive the message: "The installed version of media shout could not be determined." To fix this, simply log into the Administrative account on the computer that you are currently on. Talk to your Tech Department if you do not know the Admin account/password. Windows 10: Right-click your start button, click Shut Down or Sign Out, Select Sign Out. Then, select the Admin...

C++ Error when installing MediaShout 6

If you are getting the following error when installing MediaShout, please click YES to continue. Basically, what is occurring is the Installer Program (InstallShield) completes the install of a the C++ 2012 that is needed for MediaShout 6. However, most computers have a newer date of C++ installed in addition to the one that we install for MediaShout 6. When the installer asks Windows to report back whether the install of C++ 2012 worked, Windows reports back your latest version (instead o...

Buying a Computer? Read This First!

MediaShout Computers We have many customers who ask if we know of a good computer that would work with MediaShout. We offer a laptop and a couple of desktop computers that can be configured with or without the MediaShout software installed. The unique part is that when you order a computer from us, our Senior Tech sets it up and get it working with MediaShout before sending it out to you (and with no Bloatware!) Feel call us for current pricing. Standard Desktop Bundle - MediaShout 7 Inst...

Tweaking the Codec Settings

Tweaking the codecs is pretty straight forward. However, what works on one system may not work on another. So depending on what software is already installed, this is pretty much a guessing game to determine what combination works best on your system. To access the codec Tweak Tool, click Start (Win 7 & 8) and type the word codec. In Win 10, type the word codec in the task bar search area. In all cases, you will see the Codec Tweak Tool as the top result. Click it to open it and if prompted wit...

Suggested Video Cards For MediaShout

To ensure the best video performance, we strongly recommend a graphics card that is designed for video gaming (see below for more information). The following is a list of video cards that should work well with MediaShout (fastest at the top, and getting slower as you go down). All of these cards are in the recommended range of performance, but we recommend getting the best that you can afford. (The card that we use in systems that we sell are indicated in bold.) There are video cards that are mo...