What does free standard tech support include?
Live Chat Tech Support
Monday-Friday, 10am-6pm EST, when volume allows
Email/Ticket
Note: Standard support tickets may take up to 72 hours for a response.
To submit a ticket, use link:
https://mediashout.com/submit-a-ticket-v7/
or email support@mediashout.com
Call-In Phone Support
*Two free phone support sessions within the first 30 days of new program purchase
Monday - Friday, 10am - 6pm EST
Call 615.983.5900
What does Plus Membership tech support include?
Call-In Phone Support
Includes Support & “How-Do-I Questions”
Monday - Friday, 10am - 6pm EST
615.983.5900 (or exclusive number provided with subscription)
Scheduled Call Support
Monday - Friday, 10am - 6pm EST
Link on Plus Member Portal (mediashout.com/account)
Phone or Video Training Sessions / 1-On-1 or Team
Monday - Friday, 10am - 6pm EST
Link on Plus Member Portal (mediashout.com/account)
Plus Live Chat Support
Link on Plus Member Portal (mediashout.com/account)
Monday - Friday, 10am - 6pm EST
SUNDAY MORNINGS, 8am - 11am EST
Email/Ticket
6 Hour Response on Weekdays
24 Hour Response on Weekends
Link on Plus Member Portal (mediashout.com/account)