General Questions

Home > Knowledge Base > General Information (non-version specific) > General Questions

Free/Standard Support vs. Plus Member Support

What does free standard tech support include? Live Chat Tech Support Monday-Friday, 10am-6pm EST, when volume allows Email/Ticket Note: Standard support tickets may take up to 72 hours for a response. To submit a ticket, use link: https://mediashout.com/submit-a-ticket-v7/ or email support@mediashout.com Call-In Phone Support *Two free phone support sessions within the first 30 days of new program purchase Monday - Friday, 10am - 6pm EST Call 615.983.5900 What does Plus Membership tech suppo...

CCLI SongSelect Integration no longer working for Non MediaShout 7 products

(https://mediashout.us1.list-manage.com/track/click?u=ff18dd54566d771a1d0b5d064&id=e5c0c1ac5e&e=cebd9d6f6c) CCLI SongSelect (https://mediashout.us1.list-manage.com/track/click?u=ff18dd54566d771a1d0b5d064&id=5c07342ad6&e=cebd9d6f6c) is a game changer when it comes to easily entering worship lyrics into MediaShout. Since its integration was first made available, we've implemented it in every version, starting with MediaShout 4. Integrating SongSelect into MediaShout (and any other software) ...

How do I use my Plus Membership benefits?

(http://www.mediashout.com) Thank you for subscribing to MediaShout Plus! Below you will find instructions on how to download your monthly media packs, sign up for exclusive training webinars, and your variety of options for contacting Plus Member support. Your Subscription ID is very important! You will need to have this number on hand when you call support or call to get "How do I" questions answered. Be sure to share this with ...

How to Update My Video Card Driver

PLEASE NOTE: Updating drivers is normally a function of a computer care professional. MediaShout does not support this process directly and is not responsible for any issues that may arise from attempts to complete this process. If in doubt, please consult with a professional. However, we commonly recommend that video card drivers should be kept up to date within 2-3 months for best performance. 1) Find Your Video Card & Driver Date a) On Windows 10, right click the start button and select ...

Using PowerPoint 2010 and Newer in MediaShout

ISSUES WITH NEWER VERSIONS OF POWERPOINT AND THE OLD PLAYBACK METHOD (Insert Elements > Slideshow): If you are reading this article, you have either considered using PowerPoint within MediaShout or have had problems using PowerPoint in MediaShout. We hope to clear up some confusion about what does and doesn't work by explaining a major change that took place starting in 2013. For PowerPoint 2013, 2016, and 365, Microsoft has chosen to use a very different method than previous versions to de...

Codecs for MediaShout running on Windows 7, 8 & 10

This article covers downloading and installing additional resources that allow your computer to work with a wide variety of video file types. For an overview of what problems these might solve, and an explanation of why codecs are so important, please see the section below titled Background Information - Why do I need these? NOTE: THIS ARTICLE IS FOR MEDIASHOUT 6 AND BELOW. MEDIASHOUT 7 (http://mediashout.com/software) HAS BUILT-IN VIDEO CODECS FOR ROCK SOLID PERFORMANCE + LOW-MAINTENANCE UPDAT...

Using your Dropbox account for sharing the Lyric Database

Using Dropbox outside of MediaShout to share databases is possible, but it can create "Conflicted Copies" of your database if more than 2 computers are accessing the file at the same time. When the database is opened, it creates an .LDB file (locked database). It is this file that prevents multiple uses accessing the exact same record at the same time and will only allow one set of changes to be saved. NOTE: This is not the "Synchronize With Cloud" feature found in the settings of the Insert Ly...

Microsoft PowerPoint Viewer '97

MediaShout needs Microsoft PowerPoint software installed on your computer to play Slideshow cues. There is only one version of the PowerPoint Viewer that has the functions needed to enable this, and that is Viewer '97. Other than this, the only other options are FULL versions of PowerPoint 2003, 2007, or 2010 (in version 4 only, and with build 199 and higher). None of the free viewers after PP Viewer '97 will work. Microsoft no longer supports PowerPoint Viewer '97, so it is no longer available...

How do I install media files into MediaShout?

The answer to the question is, you actually don't. MediaShout does not care where you keep your media files, just so long as it can access them. MediaShout simply references the file path and displays it from there (preventing the need to place it in a certain folder or import it or creating multiple copies of the same file on your computer). So you may ask, "Is there a good place to keep them?" Unless you have to keep things stored on a network or server, I will always recommend storing and or...

Video Cards & Adapters That We Use and Recommend

THE FOLLOWING VIDEO CARDS ARE USED IN OUR MEDIASHOUT COMPUTER BUNDLES: Basic and Standard: NVidia GT 730 (2 GB GDDR5 – 64 bit) [Gigabyte GV-N730D5-2GI (https://amzn.com/B00TB8XQNA)] - DVI-D (Adaptable to HDMI) - HDMI (Adaptable to DVI-D) - VGA Notes: The DVI connector on this card CANNOT be adapted to VGA. Premium and Pro: NVidia GTX 1050 (2GB GDDR5 – 128 bit) [Gigabyte GV-N1050WF2OC-2GD (https://amzn.com/B01MF8R2NR)] - DVI-D (Adaptable to HDMI) - HDMI (x3) (Adapta...

NIV 1984 and TNIV

MediaComplete includes a wide range of bible translations with our MediaShout software, including most of the common translations that are copyrighted by their publishers. We are able to do so because we have negotiated contracts with the publishers that specify the terms of our distribution and the royalties we pay them. When you purchase MediaShout, those royalties are included in your purchase and you have the right to present those translations using our software. In 2011, Zondervan (Now un...

Implementing Live Video

MediaShout believes that the best way to superimpose lyrics, verses, or other text over a live camera in a church or other venue is with a keyer. Currently, the best way to implement live video in a church is to have a video switcher/mixer that takes various inputs and can add live video to MediaShout's output. That is how every church who is looking for a professional presentation does it. The MediaShout PC, cameras, DVD, CD, etc. are input into the video switcher and the different feeds can ...

PowerPoint Presentation Configuration settings

There are a number of problems that can arise if you attempt to insert a PowerPoint presentation into a slideshow cue and the settings are not correct in the PowerPoint file. Examples include: * PowerPoint control screen popping up over the MediaShout control screen * Main Display remaining black after exiting the slideshow cue * Output of slideshow cue incorrectly sized on the Main Display * The PowerPoint keeps going back to the first slide and will not play the next slide. T...

Programming the SMK Emerald Remote

Before using the SMK Emerald remote control with MediaShout, you must configure it to send the appropriate keystrokes that MediaShout uses to advance the cues. This process is very easy, but it will require you to download and install the programming software. **To program the SMK Emerald Remote, please do the following:** * Plug in the USB receiver and let Windows install the device. Reboot the computer if asked. * Download the and install the programming software from one of the li...

Windows 7 Support – Is it Ending Soon?

There has been some confusion regarding the Windows 7 lifecycle that has likely been prompted by all of the warnings surrounding the Windows XP end-of-life that occurred in April, 2014. As you'll see in the Windows lifecycle fact sheet (http://windows.microsoft.com/en-us/windows/lifecycle), the date that XP became truly obsolete is the _End of extended support_ date in April of 2014. The corresponding date for Windows 7 is in January of 2020, so it will continue to be supported by Microsoft for ...

Free Support and Recommended System Requirements

Note: This article is updated on a regular basis. FREE SUPPORT If Free Support is still ACTIVE on your product (see below), then please feel free to call us at 615.983.5900 and we would be happy to help in any way we can. If Free Support is INACTIVE and Expired, we will still be willing to help, but understand that there MAY be a cost involved to do this (as we don't have the in-house resources to support expired versions). Be aware that Free Support means questions or issues related direc...

DisplayPort Adapters

DisplayPort adapters are available in either Active or Passive types. The NVidia GeForce cards that we currently use do not need a particular type to utilise three or four outputs. If you have a system that use a Radeon video card, using an active adapter will permit you to use three simultaneous outputs, while a passive adapter will usually limit you to two. Suggested Adapters DisplayPort to DVI: StarTech DP2DVIS (http://www.amazon.com/StarTech-com-DP2DVIS-DisplayPort-Active-Adapter/dp/...

DSan Wireless Remote Programming and Use

The _DSan PerfectCue Micro_ is the premier wireless presentation remote, and it offers a wide range of options. Because of this, you may need to program your remote before using it the first time, or reprogram it later as your presentation system changes. This is easily accomplished with the _DSan_ software! **Programming the DSan PerfectCue Micro Remote** * Download and install the _PerfectCue Programmer_ software. (Link provided HERE (https://mediacomplete.ladesk.com/scripts/file.php?...

Quicktime with MediaShout

You may have read about vulnerabilities in QuickTime for Windows. Trend Micro (a computer security company) issued a public statement reporting that QuickTime for Windows has 2 serious vulnerabilities and that Apple will not be updating QuickTime to fix the issues. To our knowledge, Apple has not responded or issued its own statement about this situation and QuickTime for Windows is still available for download from Apple. Also, it is important to know there is no evidence these vulnerabilities ...

How do I hook up MediaShout to my video system?

**Setting Up MediaShout with your AV System** We get questions all the time about setting up MediaShout in various environments. Of course, each setup is unique, so there is no cookie-cutter setup that works for all. However, there are some common ones that we see. We've decided to provide you guys with sample diagrams of those setups. We are happy to answer any questions about any of these setups and how it relates to MediaShout. However, if you have a more complex setup or you have questions...

Replacement Disk

We all lose things sometimes. The good news is that you can get a replacement disk. MediaShout offers replacement disks for V3 and newer for $30 + shipping. However, V4 and newer also has a downloadable version here (https://www.mediashout.com/download/) as well. If you still need to purchase a replacement disk, they are available by calling 866-857-1292.

MediaShout EULA (End User License Agreement) + Licensing Info

Understanding licensing is important because it allows you to take full advantage of the software you've purchased. The purchase of MediaShout includes licensing to install the software on one or unlimited computers (explained below). We don't make a distinction between presentation systems and preparation systems because that provides the most flexibility to our customers to use those licenses any way they need. Some customers need three presentation systems in different areas. Some only need t...

MediaShout User Guides

In legacy versions of MediaShout software, it usually installs a User Guide file which provides detailed information about how to use the software. You can find this User Guide by going to Start > All Programs > MediaComplete > MediaShout x. On the Mac, you can go to Help > MediaShout Help to locate the user guide. In V5, if you press F1 it will open the PDF file. If for some reason you don't have the user guide, please download one of the attached User Guides included below. ...

How does the Activation system work?

The activation system that MediaShout uses enables you to run MediaShout on the number of computers you're licensed for, and we want you to understand the process and the importance of managing your activations carefully. When you activate a computer, the activation system stores a digital 'key' on your computer, and it also records the date and time that you activated the computer, as well as a unique installation ID number that identifies the system that was activated. Every time you run the ...

Updates vs. Upgrades

Software terminology and versions can sometimes be confusing, and we frequently get questions when a new release will require a fee or additional purchase, so here's an explanation of those details. Updates vs. Upgrades Our updates are always free! These updates include bug fixes, stability improvements, and sometimes include awesome new features that we we're too excited to hold until a major upgrade. An update would be from MediaShout 4.4 to MediaShout 4.5 or MediaShout 5.0 to MediaShout ...

Dell Computer Support Info

If you have purchased a Dell computer from MediaShout, most of the hardware support is provided by Dell. We support the MediaShout software installed on the computer along with any hardware we have added to the system, but if you have hardware related issues with the base system you will need to contact Dell for resolution of those problems. If you have any questions about this, feel free to call our support team and we can help determine who needs to be involved. To check the warranty status a...