PLEASE NOTE: Updating drivers is normally a function of a computer care professional. MediaShout does not support this process directly and is not responsible for any issues that may arise from attempts to complete this process. If in doubt, please consult with a professional. However, we commonly recommend that video card drivers should be kept up to date within 2-3 months for best performance.
1) Find Your Video Card & Driver Date
a) On Windows 10, right click the start button and select "Device Manger." (On older versions, you may need to go to the start menu, right click on Computer, then click System. Then you will find Device Manager on the top left of the window that opens).
b) Expand the category that says "Display Adapters." The item listed there will be your video card. 90% of the time, this will be either an "Nvidia" product, or an "AMD" product.
c) Right click the video card and click "Properties" then go to the "Driver" tab at the top. You will see the date of your current installed driver next to "Driver Date." This should be within the last 2-3 months. If it is OLDER than that, we'd recommend an update. DO NOT PRESS UPDATE DRIVER ON THIS PAGE. Rather, go directly to the manufacturer website to download the correct driver. Windows sometimes will pull in ones that are behind, or otherwise not optimal. Now that you know the driver date and the model of video card you have, you can close these windows.
Note: If you have an "Intel HD Graphics" video card, this video card is not supported with MediaShout and will crash often. The Intel HD Graphics is one of the lowest level video cards in a computer. It takes a powerful engine to do multiple screens, videos, etc. If you only have an Intel HD Graphics card and you have a laptop, you will have to replace your laptop with a more powerful machine like a gaming laptop. If your laptop has an Intel HD Graphics along with another Video Card (Geforce, AMD), then you most likely have a laptop that can run MediaShout well. If you have a desktop, you may have the option of adding or upgrading your video card. Here is a link to our "Suggest Video Cards".
2) Download & Install the Driver
a) If your video card is an "Nvidia" card, you'll want to go to www.nvidia.com/drivers then use Option 1 which is to manually select your video card in the list. You'll select the type first, such as Geforce, then the product series, like 10 series (if it's a 1050 for example), then the product which is the exact model (GTX 1050 for example). You'll then select the operating system (most of the time this is Windows 10 64-bit (you can verify by right clicking the start button and selecting "System"). Select the standard driver type, in your language, then press Search. On that page, you'll find a download button. Download the driver, then run the file and follow the on-screen prompts to complete the driver installation and restart your computer, and you're done!
b) If your video card is an "AMD" card, you'll want to go to www.amd.com/drivers, then look to the "select your product from the list" section. Use the menus to select your video card, then press Submit. You'll then select your operating system (most of the time this is Windows 10 64-bit (you can verify by right clicking the start button and selecting "System"). Press Download to download the driver, then run the file and follow the on-screen prompts to complete the driver installation and restart your computer, and you're done!