Free Support and Recommended System Requirements

Note: This article is updated on a regular basis.

FREE SUPPORT

If Free Support is still ACTIVE on your product (see below), then please feel free to call us at 866.857.1292 and we would be happy to help in any way we can.  If Free Support is INACTIVE and Expired, we will still be willing to help, but understand that there MAY be a cost involved to do this (as we don't have the in-house resources to support expired versions).

Be aware that Free Support means questions or issues related directly to the MediaShout program.  A list of what IS and IS NOT included is below:

Included:

- Setup and Configuration Questions
- Issues with MediaShout launching
- Issues with MediaShout not displaying correctly
- Issues with MediaShout not responding as you think it should
- Questions about licensing / license usage
 

Not Included (may have a charge):

- Issues that are determined to be with hardware (cabling, projectors, TVs, etc.) - recommend contacting a local AV company

- IT Support issues related to Windows OS (but are determined to be separate issues of MediaShout) - $25 / 15 min.
- - Windows Updates
- - Networking Issues
- - File Folder Configuration Issues
- - User Account Issues

- Support for EXPIRED Software (Version 4.x, 3.x, etc.) based on availability of support staff - $25 / 15 min.
- - Visit our free V4 Support Knowledge Base for questions on V4 where there are over 130 different articles.

- Training ("How do I do this?" questions) - first 15 minutes are free, but recommend the following resources:
- - Support Ticket System - email support {at} mediashout {dot} com - we may ask you to call in, which will be free to call as long as you reference the ticket
- - Training Videos
- - User Guide
- - On-line one-on-one Training ($100/hr.) - will be scheduled with a tech
- - On-site Training (call or email for quote)

- Full Remote Configuration of your System - $99*
*This service removes the worry and stress of installing MediaShout and getting the configuration for your system setup correctly. Our team will remote into your system, install the program with the latest version, install the free media (pending internet connectivity speed), install the codecs for audio/video playback, install any additional updates and software needed, and configure MediaShout with your unique setup. On average, this will take 2-3 hours, but you are not required to remain at the computer. High speed internet required (DSL or higher). This is for one computer only. Additional installs can be purchased separately.

System Requirements

Minimum Specs (Recommend are in parenthesis)

Version 6.x (Mac OSX) - DOWNLOAD

Operating System: OSX 10.9 or later
Processor: 2.5 GHz Intel Core 2 Duo or faster (3.0 GHz i5 or i7 Processor or faster)
RAM: 4 GB or higher (8 GB)
Video Card: Dedicated Nvidia or AMD Radeon Card with at least 512 MB Dedicated Video Memory (2 GB Nvidia GTX series or 2 GB AMD R7/R9 Series) - MacBook, MacBook Air, MacMini, some MacBook Pros, and some iMacs may not have the correct video card. Please double-check prior to purchasing.
Free Support: ACTIVE


Version 6.x (Windows) - DOWNLOAD

Operating System: Windows 7 or later (Windows 7 Pro or Windows 10)
Processor: 2.5 GHz Intel Core 2 Duo or faster (3.0 GHz i5 or i7 Processor or faster)
RAM: 4 GB or higher (8 GB)
Video Card: Dedicated Nvidia or AMD Radeon Card with at least 512 MB Dedicated Video Memory (2 GB Nvidia GTX series or 2 GB AMD R7/R9 Series) - List of Suggested Cards
Free Support: ACTIVE


Version 5.x (latest build is Version 5.2 build 118) - DOWNLOAD

Operating System: Windows 7 or later (Windows 7 Pro or Windows 10)
Processor: 2.5 GHz Intel Core 2 Duo or faster (3.0 GHz i5 or i7 Processor or faster)
RAM: 4 GB or higher (8 GB)
Video Card: Dedicated Nvidia or AMD Radeon Card with at least 512 MB Dedicated Video Memory (2 GB Nvidia GTX series or 2 GB AMD R7/R9 Series) - List of Suggested Cards
Free Support: INACTIVE - Expired July 31, 2018


MediaShout for Mac V1.x (latest build is Version 1.1.5257) - DOWNLOAD

Operating System: OSX Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10) - NOT supported on El Capitan (10.11) or later
Processor: 2.0 GHz Intel Dual Core (3.0 GHz Intel Dual Core or faster)
RAM: 2 GB or higher (4 GB)
Video Card: Dedicated Nvidia or AMD Radeon Card with at least 512 MB Dedicated Video Memory (2 GB Nvidia or 2 GB AMD card or higher)
Free Support: INACTIVE - Expired July 31, 2018

 

Version 4.x (latest build is Version 4.5 build 297) - DOWNLOAD

Operating System: Windows XP, Vista, 7, 8/8.1 - NOT supported on Windows 10
Processor: 1.8 GHz Dual Core or faster (2.8 GHz i3 or i5 Processor or faster)
RAM: 2 GB or higher (4 GB)
Video Card: Dedicated Nvidia or AMD Radeon Card with at least 512 MB Dedicated Video Memory (1 GB Nvidia GTS series or 1 GB AMD 4850 or higher) - List of Suggested Cards
Free Support: INACTIVE - Expired July 31, 2015

 

Version 3.x (latest build is Version 3.5 build 742) - MORE INFORMATION

Operating System: Windows XP, Vista
Processor: 1.0 GHz Processor (1.5 GHz Intel Dual Core or faster)
RAM: 256 MB or higher (512 MB)
Video Card: Dual-head or 2 single dedicated video cards
Free Support: INACTIVE - Expired Sept. 1, 2011

 

Version 2.x and Version 1

Operating System: Windows 98, 2000, ME, or XP
Processor: 266 MHz Pentium II
RAM: 64 MB or higher
Video Card: Dual-head or 2 single dedicated video cards
Free Support: INACTIVE - Expired Jan. 1, 2007