If you have purchased a Dell computer from MediaShout, most of the hardware support is provided by Dell. We support the MediaShout software installed on the computer along with any hardware we have added to the system, but if you have hardware related issues with the base system you will need to contact Dell for resolution of those problems. If you have any questions about this, feel free to call our support team and we can help determine who needs to be involved.
To check the warranty status and coverage for your hardware, you can go the support website link below and enter your Service Tag. You will then be shown the warranty information along with other system specific information and downloads.
Basic Support Contract Holders: 1-800-822-8965
ProSupport Contract Holders: 1-866-362-5350
Note: You will need to have the Service Tag and Express Service Code from the label on your system (on the top or rear of desktops, or the bottom of laptops) when contacting Dell.