Recent Issues & Workarounds

MediaShout 4 and 5 Activation Ends

THIS IS A COPY OF A NOTICE SENT VIA EMAILS FROM 10/05/18 - 1/15/19 Dear MediaShout User, Thank you for being a loyal customer for years. We're writing to let you know that changes are coming. Our third-party licensing company is shutting down old servers, so you will no longer be able to activate or reactivate MediaShout 4 or 5 after January 15. MediaShout 4 and 5 have become classics in MediaShout history, but as you know we no longer support or update them. While we wish we could guarante...

HTTP Status 400 {"error": "v1_retired"} when launching MediaShout

This error message is caused by the Dropbox integration in MediaShout 5. Dropbox has discontinued (or "retired") Version 1 of their software interface (API) that other software vendors use to integrate into their products. Because of this, the Cloud Sync feature within MediaShout 5 will not work for the foreseeable future. Dropbox's decision is beyond our control, but we are actively investigating what would be involved in fixing it, and if we can find a feasible solution we’ll release an update...

Videos no longer playing in MediaShout 5 after Windows 10 Update

UPDATE: As of March 20, 2017, Microsoft has released another Cumulative Update (KB4015438) for Windows 10, which fixes issues caused by the previous Cumulative Update (KB4013429) discussed in this article. This update also resets the K-Lite settings that needed to be adjusted. Once the new update is installed, no further action should be required. You can read more about this Microsoft update by clicking HERE (https://support.microsoft.com/en-us/help/4015438). The week of March 13, 2017, Mic...

MediaShout Crashing with AMD Video Drivers

If you are experiencing what seems to be a random crash with MediaShout, or possibly other odd display issues, check to see if you have an AMD Video card. If so, there could be a couple of third party applications called Raptr and/or Plays.TV that were automatically installed with an update to the AMD driver. We have found that there is not an option you can select to prevent these items from being installed, but if you go to Control Panel/Programs & Features, you can manually uninstall them as ...

Fix for issues using Custom Stage text settings in V5

If you are one who like to use the Custom Setting for adding Chords to your Stage Display, using the attached new Stage Template (link below) should resolve the issue. It can be modified and saved as new stage templates and will allow the use of the custom settings and apply them properly. Once extracted, and with MediaShout closed, put the template (Stage - Default.mspv5) into the following location. C:\ProgramData\MediaComplete\MediaShout 5\Cue Templates Keep in mind, ProgramData is a hi...

Error - 2146762495 - Time and Date are Wrong - UPDATE

If you get an error like below: You need to update your MediaShout (this is an error that affects versions of MediaShout V4 and V5 prior to Oct. 5, 2015). See below for fixes for your specific version. ** ** **VERSION 5.2 Fix:** 1) Please download and save the latest Version 5 from the link below: **V5 Setup File (https://s3.amazonaws.com/MS5/MS5SetupB118.exe)** 2) From your Downloads folder (or from where ever you save the file), double click the file called MS5Setup....

SongSelect & Planning Center Online Connection Issues

There are a couple of things that will cause connection issues with SongSelect. The most common error is caused by the time and date settings on the system. If these are incorrect, you will get the following error. NOTE: If the clock is more than 7.5 minutes off in either direction, SongSelect will give you this error. So if you get this error, please do the following: 1. Right click the Time and Date section in the Task Bar and select "Adjust data/time". 2. Then click on the Change time z...

Adjusting the Speed of Videos and Changing the Color of Media Files

We have long wanted to put in an adjustment for Color and Speed for videos into MediaShout. We have yet to get the development completed on this, but we did want to provide some tools that will effectively give you the same results but utilizes a tool outside of MediaShout to do this. **Speed of Videos** We have tested and found that if you have Windows Live Movie Maker, you can slow down or speed up the play time of the video. This gives you the ability to adjust the speed as you need and ...

C++ Error when installing MediaShout 5

If you are getting the following error when installing MediaShout, please click YES to continue. Basically, what is occurring is the Installer Program (InstallShield) completes the install of a the C++ 2012 that is needed for MediaShout 5. However, most computers have a newer date of C++ installed in addition to the one that we install for MediaShout 5. When the installer asks Windows to report back whether the install of C++ 2012 worked, Windows reports back your latest version (instead o...

Crash During Launch of MediaShout 5

By default, MediaShout will attempt to open the last script that was used when you launch the program. Occasionally, this will cause a problem and the program will crash during this process. Also, if you had a Dual or Quad viewer configured in a previous build and have updated to build 80 (or higher), there is a different problem that is likely causing this crash, and an explanation of that issue is covered below. _**UPDATE: This has been fixed to prevent a crash in build 99, so you may need to ...

Incorrect Display Output After Upgrading to Windows 8.1 or 10 - DPI Scaling

Just as in Windows 8.1, Windows 10 has a new feature that can scale the DPI (Dots Per Inch) of each display differently. This feature is often used to make text and icons larger or smaller on the screen. If this has been enabled on the Main (Presentation) Display, the output from MediaShout will not fill the screen correctly. Fortunately, the solution to this issue is easy. We've located a simple tutorial for each version of Windows that will show you how to change that setting back. For Window...

Nalpeiron License Error after installing MediaShout 5

Some customers who've had MediaShout version 4 for a long time have experienced a Nalpeiron Licensing error after installing our new MediaShout 5. The good news is that the fix is fairly simple. Please follow these steps to resolve this issue: * Click 'Start' and type 'services.msc' in the search box and press Enter. (Or press 'Windows Key-R' to get to the 'Run' dialog where you can also enter 'services.msc' and press Enter. Either way will work.) * Locate and right-click the 'AST Servic...

Nalpeiron License Manager Error -65 after installation

In some situations, the installer for MediaShout 5 fails to install a critical license manager file. If this is the case, when you launch MediaShout, you will get an '... Error -65'. Fortunately, the fix is easy! * Right-click on the MediaShout 5 icon on your desktop and select Open file location. * Locate Service Installer.exe and double-click to run that, then step through the installation. * When Service Installer is finished, reboot the computer and test MediaShout 5 again. It shoul...

What happened to my F10 and F9 in MediaShout 5?

Starting in Windows 7, Microsoft began using F10 as a new system function. As Windows 8 came out, they used it more and now with the advancement of Windows 8.1, we found ourselves in a difficult situation. Because of their use of F10, we could no longer work around that inside MediaShout to use that for advancing slides without causing other issues. So we had to make a tough decision to change the programming scheme starting with MediaShout 5.1 that we have had in place for over 15 years (all th...

MediaShout 5 Update Change Log

Below are the changes to each update of MediaShout 5. **Build 5.2.118 (October 7, 2015)** 1. Updated Resource Manager to work with the updated licensing system. **Build 5.2.117 (October 6, 2015)** 1. Fixed an issue for some users that would get a date/time error when launching MediaShout 5. **Build 5.2.116 (July 23, 2015)** 1. Fixed a crash (new in build 115) that affected many users using the Announcement Deck. ** ** **Build 5.2.115 (July 21, 2015)** 1. Updated ...