If you are trying to install MediaShout while on any other account than the Admin account (of your computer), you will receive the message: "The installed version of media shout could not be determined."
To fix this, simply log into the Administrative account on the computer that you are currently on. Talk to your Tech Department if you do not know the Admin account/password.
Windows 10:
Right-click your start button, click Shut Down or Sign Out, Select Sign Out.
Then, select the Admin account and enter the password.
Then go to MediaShout.com/download to download the most current version of MediaShout.
Windows 7
Click the Start button, click the arrow next to Shut Down, select sign out.
Then,select the Admin account and enter the password.
Then go to MediaShout.com/download to download the most current version of MediaShout.
If this does not resolve your issue, call the Support Line (may be a paid for option)
Monday-Friday 10am - 2pm and 3pm - 6pm EASTERN
Saturday 2pm-6pm EASTERN
Sunday 9am-1pm EASTERN
615.983.5901
866.857.1292