Support Documentation

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Packing a Script

The "Packer" utility is found under the "File" menu (File>Packer) and Packing a Script is the traditional way for preparing a Script for transport to another computer. MediaShout places a copy of the Script (.SSC) as well as a copy of all of the media files used in the Script into one folder. Note: If you aren't moving your presentation from computer to computer, then most users can use the standard Save Function (.SSC) as there is no need to Pack it. Benefits 1. Using a Packed Script is an...

Error: The installed version of media shout could not be determined.

If you are trying to install MediaShout while on any other account than the Admin account (of your computer), you will receive the message: "The installed version of media shout could not be determined." To fix this, simply log into the Administrative account on the computer that you are currently on. Talk to your Tech Department if you do not know the Admin account/password. Windows 10: Right-click your start button, click Shut Down or Sign Out, Select Sign Out. Then, select the Admin...

Psalms VS Psalm

This comes up for discussion about twice a year - Psalms vs. Psalm. We agree that when you are referencing a single verse from the Book of Psalms, it is a Psalm, however, as these are digital files provided by the publisher, the book title is correctly entered as Psalms (since it is officially the Book of Psalms). Interestingly enough, the bigger issue is over the English language as we don't quote Proverbs as Proverb X:X. It is still Proverbs X:X. But the examples are identical. It is a fun deb...

MediaShout EULA (End User License Agreement)

Understanding licensing is important because it allows you to take full advantage of the software you've purchased. The purchase of MediaShout includes licensing to install the software on one or unlimited computers (explained below). We don't make a distinction between presentation systems and preparation systems because that provides the most flexibility to our customers to use those licenses any way they need. Some customers need three presentation systems in different areas. Some only need t...

Accessing your iTunes playlists in MediaShout

If iTunes is not an available option in MediaShout, it is most likely a setting in iTunes that needs to be enabled. The information below is from the Apple website that will explain what needs to be turned on. This LINK (https://support.apple.com/en-us/HT201610) will give you the article in its entirety. By default, iTunes 12.2 and later doesn't create an iTunes Library.xml. If you're using OS X Mountain Lion or earlier or a third-party app that uses the XML file, you need to enable Legacy lib...

Using Pads or Cross-Fading Audio Tracks in Cues

If you are using MediaShout 6 for PC or Mac, please see the articles titled the same in their section of the Knowledge Base. Attached at the bottom of this article is a script with the Audio Cross-Fades setup. You can copy and paste (and adjust) as you need. However, here are the steps to create this from scratch (note: the fades used below are linear and not logarithmic, so that's why the fade in/out times are different - adjust as you need). It looks like a lot of steps, but once you do it th...

Setting up my Computer

Each computer and video system setup are unique, but there are some things that you can do to avoid issues getting MediaShout setup and working successfully: 1) Set your computer to never sleep - this is found in the Power Settings in the Control Panel. 2) Set your computer to never hibernate - this is also in the Power Settings. 3) Set your computer to not turn off Displays or Hard Drives - this is also in the Power Settings. 4) Turn OFF System Sounds - This is in the Sounds section of t...

Transferring MediaShout 5 files from one PC to another.

NOTICE: DUE TO ACTIVATION ENDING FOR MEDIASHOUT 4 AND 5, ALL PARTS REFERRING TO DEACTIVATING AND ACTIVATING IN THIS ARTICLE ARE NO LONGER VALID. MEDIASHOUT 5 CANNOT BE ACTIVATED ON A NEW COMPUTER. FOR MORE INFO, PLEASE READ: https://support.mediashout.com/980678-MediaShout-4-and-5-Activation-Ends Occasionally users need to transfer their MediaShout 5 files to another computer in order to use the same script files, songs, etc on the new computer. Here is the best way to do this: (NOTE: In Me...

Adding Copyright Information To A Song

Given the changes that needed to happen in order to support multiple objects, the pages in a cue are actually seen as "Pages". You can save the Copyright information to the last page in a song in a template, but lets say the song only has 3 pages. If that template is applied to a song with 6 pages, the Copyright will show on page 3. Also keep in mind, if you are inserting page breaks(Ctrl+Enter) to split up a stanza, you are adding more pages. So we need to do this a little differently in Media...

Importing EasyWorship and ProPresenter Files in MediaShout 5.2

**EasyWorship Song Files** You can import EasyWorship Song Data files into MediaShout 5.2. If you have EasyWorship on your system and installed in the default location, simply go to the Lyrics Deck, Settings Icon, Add Lyrics -> From EW... This will automatically locate your EasyWorship Song Data file in it's default location and convert it right into your library. If EasyWorship is on another computer, copy the entire "Data" folder and bring it to the new computer on a flash drive. If Easy...

Script Control in MediaShout 5.2

**Script Control** A script control can be used in your script to fire other cues for you. If you click on the Play Cue button for a Script Control, it will fire whatever cue is selected as the Target in the Cue Editor. This is very handy for Volunteer Mode as well, because it allows playing from the decks without the decks being visible. The title text of the Script Control will tell you exactly what the control will be doing, so you know in your script what it's direction is. Additiona...

Using the Audio Deck in MediaShout 5.2

**Audio Deck** The new Audio Deck in MediaShout 5.2 allows you to create playlists inside MediaShout or even access your existing playlists in Windows Media Player or iTunes. In addition, you can fire playlists from your script using a Script Control. Learn all about using that tool (https://mediacomplete.ladesk.com/601948-Script-Control-in-MediaShout-52). The Audio Deck is found in the Media Deck (where you will also find the Files, Web, and Cloud Decks (https://mediacomplete.ladesk.com/4...

Dropbox Sync + MediaShout 5.2

**Dropbox Sync** The new Dropbox Sync inside MediaShout 5.2 gives you the ability to save your packed scripts, individual media files, and cues right to your Dropbox account without having to exit MediaShout. This can be a very easy way to keep files and presentations synched across multiple computers. To use the the sync, you do have to have a Dropbox account (which is free). Just go to the Media Deck and click on the Cloud Tab and click Sign In to get started. The following window will...

Codecs for Windows 7/8/10 with MediaShout 5

This article covers downloading and installing additional resources that allow your computer to work with a wide variety of video file types. For an overview of what problems these might solve, and an explanation of why codecs are so important, please see the section below titled Background Information - Why do I need these? Download and Installation Instructions PLEASE REVIEW THIS ARTICLE IN ITS ENTIRETY BEFORE DOWNLOADING AND INSTALLING THE FILE. FOLLOW THESE INSTRUCTIONS FULLY AND CARE...

Tweaking the Codec Settings

Tweaking the codecs is pretty straight forward. However, what works on one system may not work on another. So depending on what software is already installed, this is pretty much a guessing game to determine what combination works best on your system. To access the codec Tweak Tool, click Start (Win 7 & 8) and type the word codec. In Win 10, type the word codec in the task bar search area. In all cases, you will see the Codec Tweak Tool as the top result. Click it to open it and if prompted wit...

Making the upgrade to Mediashout 5

What programs should I consider installing in addition to MediaShout 5? If you plan on doing any video, K-lite is a highly recommended add-on. You can find a link to the version we recommend here: Codecs for Windows 7/8/10 with MediaShout 5 (https://mediacomplete.ladesk.com/667966-Codecs-for-Windows-7810-with-MediaShout-5) Additionally, if you plan on playing any MP4 or MOV video files, MediaShout does require that you have Quicktime installed on your machine (as most users do anyway because t...

Using the Twitter Deck

In MediaShout 5.1, we introduced the Twitter Deck. Here is a walkthrough of how to use it as well as advanced functionality of the deck: **Playing Tweets to the screen** To play to the screen follow these steps: 1) In the search box, type in any word, phrase, user account (@user) or hash tag (#hashtag) and hit enter. 2) Click the green check beside any tweet you want to approve (up to 100 maximum). The tweet will now move to the Approved List at the bottom. 3) Click on the Play button...

Bible Included in MediaShout 5

**Here are the bibles that are included with MediaShout 5:** English American Standard Version Amplified Bible Bible in Basic English Common English Bible Contemporary English Version Darby's English Translation Douay-Rheims Version English Standard Version Geneva Bible GOD'S WORD Good News Translation Hebrew Names Version Holman Christian Standard Bible King James Version Literal Translation of the Holy Bible Modern King James Version New American Bible New American S...

Changing between Single, Dual, and Triple screen modes

MediaShout provides two ways to change the displays between screen modes—using either the Screens menu or Toolbar buttons. Single Screen mode is what you will always use when you are not connected to additional displays, and this is all you need to create and edit your script. When you are in Single Screen mode, you can use Overlay display to preview what your script will look like when displayed in a large, full-screen format. Simply hit Escape to exit from Overlay. Dual Screen mode is what y...

Termonology: Understanding the MediaShout Terms

Understanding what things are called is half the battle when you call in for support. Below is a brief description of the main components. Understanding what they are will help us better help you. **Screen names** MediaShout uses multiple outputs from your computer, and we’ve given each display a name to clarify which function it’s performing. * **Control Display** The first display, and the one you’ll spend the most time using, is the Control Display. This is usually a compu...

Extended Desktop Display is not Available in MediaShout

There is a known issue that will cause a secondary display to not be accessible to MediaShout. It involves the communication channel between the computer and display that is known as DDC or DDC2. If the computer can't discover any information about the device at the end of the video cable, MediaShout will likely refuse to use it. You will be able to determine if this is an issue by looking in Windows Display Properties to see how Windows labels the device. If it is called by its actual device na...

Resetting and Reprogramming the PowerPresenter RF Remote - MediaShout 5.1 and later

Sometimes users need to reset their Power Presenter remote. If the base doesn't "blink" when you press the remote do the following: * Press the button on the base 1 time. * Press the big button on the remote 3 times. **To reprogram your remote, do the following:** **Step 1** * Have your computer on, fully logged in and running. * Plug the USB or PS/2 cable (not both) into the related port on your computer. * Plug the Power Presenter base/receiver unit into the cable...

MediaShout 5 Hardware Requirements

** Recommended System Requirements** Intel Core2 Duo @ 2.5 GHz* (equivalent or better) Dual Head Video Card: Suggested cards (https://mediacomplete.ladesk.com/208747-Suggested-Video-Cards-For-MediaShout) 4 - 6 GB RAM – DDR3 500MB SATA 3.0Gb/sec Hard Drive, 7200 RPM DVD-ROM Drive (optional) Audio Output (any standard sound card) Windows 7 or 8, 32 or 64 bit operating system _*Note: MediaShout is a 32 bit application. It will work well with 64 bit operating systems...

Is High-End Hardware Worth the Expense?

Due to the wide range of computer hardware that is available, we are often asked about specific hardware recommendations for MediaShout systems. Frequently customers ask about purchasing or building a very high-end computer in an attempt to help MediaShout run better or allow the system to be usable longer. However, unless you have some other application for the computer that dictates higher specs (i.e. video editing), you won't gain anything by 'going extreme' with your hardware. And, as explai...

Deleting Songs

Deleting Songs is relatively easy. Please review the available options to see which applies to your current needs. * To delete individual songs: From the Lyric Deck, right click the song and select Delete Song(s). * To delete multiple songs: From the Lyric Deck, select the songs you want to delete while holding down the CTRL button, right click one of the songs and select Delete Song(s). * To delete an entire group of songs(i.e. Spanish Songs): Expand the MediaShout Library and select t...

Adding Songs From SongSelect

**Adding Songs via SongSelect** * Open MediaShout and browse to the Lyric Deck. * Select SongSelect from the available sources. (_If this is the first time accessing SongSelect from this computer, you will be asked for your SongSelect login information._) * Type a title, lyric or author name into the search field, and hit Enter. The Lyric Deck will return results from SongSelect's online database, and can be arranged by Title, Author or Song ID. * Double-click on a song, and it will ...

Direct X Errors

MediaShout uses DirectX 9 components in Windows for functionality. During the installation of the program, MediaShout will look for DirectX 9 components on the computer that it is being installed on. Sometimes the computer does not have all of the components that it needs to run properly. At that point, MediaShout will try to download and install the DirectX components automatically through your default Internet browser. Occasionally, however, users do experience issues with Windows not install...

Setup guide for MediaShout - Premium, Standard & Basic Bundles

Because these computers have built-in, onboard video, in addition to the video card that we install, there is occasionally confusion about what to plug in where. This diagram should help explain how to connect the computer to your monitor and projector(s). Also, note that because the packaging doesn't allow us to leave the WiFi antennas attached during shipping, you will need to attach those after removing the system from the box. We have shipped these systems with a couple different video card...

Suggested Video Cards For MediaShout

To ensure the best video performance, we strongly recommend a graphics card that is designed for video gaming (see below for more information). The following is a list of video cards that should work well with MediaShout (fastest at the top, and getting slower as you go down). All of these cards are in the recommended range of performance, but we recommend getting the best that you can afford. (The card that we use in systems that we sell are indicated in bold.) There are video cards that are mo...

Recording while running MediaShout

We are frequently asked about using recording software on the MediaShout computer during a presentation, and the short answer to this is: Don't! We strongly recommend using separate computers to record and run MediaShout, and if you plan to record video you will absolutely need to use a separate computer. Recording video and/or audio is a real-time process that requires frequent and complete control of the CPU and hard drive. Audio is less demanding than video, but both recording processes requ...

Extending Screens in MediaShout Version 5 for Windows

If you find that your presentation screen is mirroring your control screen, please follow the directions below carefully. These instructions will guide you through the entire process of setting up Windows Display Settings and MediaShout 6 properly. For Windows 7 & 8: 1) Make sure that MediaShout is completely closed. 2) Right-click on your desktop. Right-click on your desktop and left-click “Screen Resolution” 3) Make sure that “Multiple Displays” says “Extend these displays” 4) Click “I...

Implementing Live Video

MediaShout believes that the best way to superimpose lyrics, verses, or other text over a live camera in a church or other venue is with a keyer. Currently, the best way to implement live video in a church is to have a video switcher/mixer that takes various inputs and can add live video to MediaShout's output. That is how every church who is looking for a professional presentation does it. The MediaShout PC, cameras, DVD, CD, etc. are input into the video switcher and the different feeds can ...

Capture Cards

Capture cards and USB capture devices (especially TV tuner devices) rarely work outside of their parent programming. The rule of thumb is, if it will work in chat clients such as Skype and AIM, it SHOULD work in MediaShout. We have been testing and working with a new line of cards from Datapath that we recommend. Check out the Datapath VisionLC (https://www.datapath.co.uk/video-capture-cards/visionlc-range) capture cards as well as the full line of capture cards from Datapath (https://www.datapa...